Explaining the importance of this metric to staff

Assignment Help Management Theories
Reference no: EM131062200

Discussion Question 1: Physician Negligence and Risk Management

Read the following scenario and respond to it as a risk manager.

Mr. And Mrs. Watros came to the Memorial Hospital for the delivery of their first child. While Mrs. Watros was in labor, the couple had to wait for nearly two hours to get a room. During that time, no hospital nurse attended to her. As the waiting room was full of patients, an exhausted Mrs. Watros sat on the floor. Mr. Watros reported this to a nurse. The nurse responded that it was past her shift, and she could do nothing.

These problems were later reported to a physician. The physician said, "It is just the way things go wrong here sometimes. You just have to get used to it."

After delivery, the nurse carrying the infant slipped. The baby was unharmed. The explanation given was, "there was disinfectant fluid on the floor, which makes the floor a little slippery."

On discharge, Mr. and Mrs. Watros decided to sue the hospital. The physician admitted negligence and poor treatment, but did not see a reason to apologize.

Put yourself in the position of all the people involved (as well as the hospital), and describe what could have been done differently.

Discussion Question 2: Relationship between Risk Management and Patient Satisfaction

Would you support the idea that patient satisfaction ratings should be tied to reimbursement payments? Is this idea appropriate? As a risk manager, how might you respond to a nurse who says, "That's not fair because some patients will never be happy"? How will you go about explaining the importance of this metric to staff?

Reference no: EM131062200

Questions Cloud

Identify different types of network topologies : Identify different types of network topologies. Explain when each is most applicable for use. Include speaker notes based on this overview. Format the completed slides and speaker notes in the presentation following APA guidelines.
How well does this program align with future practice goals : Prepare an essay, not to exceed 2000 words, in which you discuss the program you are applying for (Nurse Practitioner in Adult Gerontology, Primary Care).For NP applicants discuss why you are interested in Adult-Gerontology primary care.
What is the maximum shear stress tmax in the wall of tank : What is the maximum shear stress τmax in the wall of the tank?
Annotated outline on childhood obesity : Using the materials you have gathered thus far for your Public Health Work Plan (childhood obesity), construct an outline that contains the organization of your points of development.
Explaining the importance of this metric to staff : Is this idea appropriate? As a risk manager, how might you respond to a nurse who says, "That's not fair because some patients will never be happy"? How will you go about explaining the importance of this metric to staff
Case study of your selected woman leader : Write a 6 to 8 page (double-spaced and including footnotes; using font no smaller than 11 and no larger than 12, preferably Times New Roman or something similar; and with margins no larger than 1 inch) biography or case study of your selected woma..
Find trend to move from manual to electronic health records : Identify the trend to move from manual to electronic health records (EHR) and discuss how it has changed the delivery of health care.
Draw dependency diagram using the data in the given table : Draw the dependency diagram using the data in the table. Make sure to label the transitive and partial dependencies. Draw the crow's foot ERD with the VISIO drawing tool using the results of step 2.
Instances of strong imagery : Feature at least two instances of strong imagery. Incorporate at least three poetic devices of your choice:

Reviews

Write a Review

 

Management Theories Questions & Answers

  What are the basic communication skills

1. What are the basic communication skills that are useful to facilitate this situation?

  Suitability of the candidates to the position

Kalyani Electronics Corporation Ltd., recently diversified its activities and started producing computers. It employed personnel at the lower level and middle level. It has received several applications for the post of Commercial Manager-Computer ..

  Liability companies and limited liability partnerships

Why have limited liability companies and limited liability partnerships

  Most effective way to carry out the performance appraisals

A key component of working as a manager is to conduct performance appraisals for the employees whom you are managing. You feel that the most effective way to carry out the performance appraisals is to create a written policy that details the way perf..

  Impact on high tech innovative companies

Compare and contrast different types of management techniques focus on their impact on high tech innovative companies.

  A health service system class

A health service system class.

  Reasons public health needs to collaborate with business

Describe the three principle changes in the public health landscape driving public health's need to partner with business - what are the reasons public health needs to collaborate with the business sector?

  Assess importance of leadership in bringing about the

assess importance of leadership in bringing about the necessary changes at porsche. describe answer with

  Motivation remains as a permanent function of management

Motivation remains as a permanent function of management,but the means of motivation will change- discuss

  Product of the modern times

International business is not a new activity-a product of the modern times. The ‘imperative' to international business may be a modern day feature; but organized international business took place even during historical times. -Substantiate this st..

  Is the boston consulting group bcg matrix reliable

Is the Boston Consulting Group (BCG) matrix reliable? Why/why not?

  Performance management systems and motivation

Performance Management Systems and Motivation, Conduct library research to identify relevant and current academic literature beyond your Learning Resources.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd