>> HR Management
Write a two-page paper in which you explain your perspectives on customer service today. Specifically, be sure to:
Explain why you think customer service is important.
Describe your perceptions of how most businesses view their customers and meet their needs. Support your views with examples.
Explain one positive and one negative customer service experience you have had personally or observed.
Recommend one thing that businesses could improve upon in order to deliver excellent customer service.