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You are a manager of a retail store (a national chain). One day you overhear two of your supervisors arguing in the rear of the store (in front of numerous employees and customers). Their voices are raised and they are both gesturing wildly.
1. How would you handle the situation? Explain, assuming you are currently witnessing the exchange.
2. Explain why their behavior is inappropriate.
3. One of the supervisors says the conflict is "healthy." Do you agree this is healthy conflict? Explain. Use Lucas text to support your answer.
4. What is an important reason for practicing good listening skills in a customer service environment?
Write a 1000 word, APA style paper that addresses the needs of different project stakeholders and restate the mission and purpose of the project. It is suggested recapping what has been agreed upon for this project in order to minimize scope creep.
HINT: The following are some examples of questions. Feel free to select them from here. However, we urge you to revise your Assignment 2 for some ideas of what you would like to know from an experienced leader.
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