Explain the significance of the service encounter

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Reference no: EM131199391 , Length: word count:1200

Reflective Essay Assignment

Choose a real-life service organization that you are familiar with. You need to inform your lecturer of your choice. Prepare a flowchart of the back-stage as well as the front-stage operations of this business. Using this flowchart, explain the significance of the service encounter, and its managerial implications.

Should be in Australian Context

1200 words

7 references.

Reference no: EM131199391

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len1199391

9/9/2016 1:23:42 AM

The written component of the essay should not exceed 1200 words, font size 12, Times New Roman or Arial single spaced. Flowchart Backstage Front stage, Explanation of significance of the service encounter, Analysis of managerial implications and Essay format & presentation.

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