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1.Explain the importance of demonstrating the communication skills needed for effective use of the telephone. 2.Discuss how preparedness when placing a call demonstrates an office professional's organizational skills. 3.What should you consider when answering your manager's phone? 4.Describe how to handle a transferred call when the caller has been transferred several times. 5.Which two questions are you attempting to answer when screening calls? 6.What guidelines should you consider when using a speakerphone? 7.Distinguish between primary and secondary emotion when handling an angry caller. 8.What are three advantages and three disadvantages of using voice mail? 9.Identify fundamental practices that should be considered to improve voice mail interactions. 10.What should you consider if you are having difficulty in making an international call? After watching the video on Telephone Etiquette please answer the following questions: 1.What are the phone etiquette points they provide? 2.What is the best way to handle an upset customer? Explain your answer thoroughly. 3.How should you handle personal calls at work? Please respond to the following questions. Mark your answers clearly. 1.Briefly explain any three specific situations where listening will be an important part of your life. 2.Describe the steps in the listening process. 3.How is listening defined in your text? 4.Explain four listening principles that are discussed in your text. 5.List three tangible benefits of effective listening in the workplace. 6.Discuss several ways listening differs from hearing. 7.Identify the note-taking style described in the text that you find most-effective to increase your understanding. Explain why this style works for you. 8.Describe when you would use each of the response styles and how you would know whether or not each was effective.
What is your understanding of the original intent of the protections given the press in this country? What, specifically, was supposed to be protected? Has anything changed today?
Describe Thompson's model of an organisation's environment. Discuss how the Thompson's model of the organisation's environment is useful and not useful.
Using the UniProtKB database, perform a BLAST search using 1MVH as the query. The first curated/reviewed entry after this search that the query hits is: What is the % identity of the query (1MVH) to its first curated hit that you have identified from..
write a 1050- to 1400-word paper describing and evaluating the roles of the courtroom work group. answer the following
Why do companies that advertise their Corporate Social Responsibility policies so often face serious controversies anyway? Consider Apple. Identify an area in which Apple is regarded as responsible to a stakeholder. And in what context is Apple chall..
John Maynard Keynes, writing in the midst of the Great Depression of the 1930s, argued for stabilization policies in order to maintain social order and progress with capitalism.
Suppose that an existential psychotherapist and a Freudian psychoanalysis encounter the same scenario where a person seeks help with recurring episodes of serious anxiety.
assignment write a research question and conduct preliminary research 1-1-12 pagesafter you have read the weeks lesson
What are the different forms of social media that exist today? Provide examples of different social media and their primary purposes.
Discuss the differences between night terrors and nightmares.
How do customer relationship management (CRM) systems help firms achieve customer intimacy?
change is everywhere yet very few people seem to embrace the concept. we are for the most part creatures of habit and
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