Explain the different levels of customer service

Assignment Help Operation Management
Reference no: EM13110284

Has the philosophy that there are different levels of customers had any material effect on the value of your organization's customer service?

Identify and explain the different levels of customer service in your organization.
How are these differing levels associated with the cost-benefit financial approach?
Is there a financial rationale for designating these differing levels? Can this be quantified?
Has any aspect of the different levels approach been negative to the customer, or to the organization?
Describe some of the best practices that leading companies using unique approaches to customer service have embraced.

 

Reference no: EM13110284

Questions Cloud

Hypothesis testing-population proportion : A student wants their College to offer Kickboxing classes as a Physical Education class. To justify that the class is desired he surveys 200 students and finds that 56% would be interested in taking the class.
Question-interpretations of p value : A statistical study reported that a drug was effective with a p-value of .042. Explain in words what this tells you.
Define null and alternate hypotheses for statistical test : Define the null and alternate hypotheses for the statistical test to find out if there is evidence that average weight of Smoky Bear moving van is more than 12,000 lb.
Upper and lower control limits for testing : The yield strength of a metal bolt has a mean of 6,050 pounds with a standard deviation of 100 pounds. Twenty samples of three bolts were tested, resulting in the means shown below.
Explain the different levels of customer service : Has the philosophy that there are different levels of customers had any material effect on the value of your organization's customer service?
Double-negative logic of hypothesis testing : Explain the double-negative logic of hypothesis testing (eg: a scientist fails to reject the null hypothesis). What is the five-step process for hypothesis testing? Is the order important? Why or why not?
Draw the total market demand curve : Draw the total market demand curve. Label the axes and intercepts. Discuss how the price elasticity of demand changes along the demand curve.
Identify changes in forecasting methodologies and approaches : Identify changes in forecasting methodologies and approaches that have been influenced by current economic conditions.
Information about statistical hypothesis : Is there a significant difference between the lengths of front and rear legs of a certain breed of horses. The results of the measurements in inches made in 10 of these animals are:

Reviews

Write a Review

 

Operation Management Questions & Answers

  Define each of these terms and briefly discussion

Define each of these terms and briefly discussion how you would apply the terms to strategic planning

  Hoosier manufacturing operates a production shop

Hoosier manufacturing operates a production shop that is designed to have the lowest unit production cost at an output rate of 100 units per hour. In the month of July

  Elucidate quality inspector randomly selects for bottles

The quality inspector randomly selects four bottles from the bottle machine and measures the outside diameter of the bottle neck, a critical quality dimension that decides whether the bottle cap will fit properly.

  What is the best production order quantity

What is the best production order quantity? in units. How many days is a required production run?

  After a risk workshop has been completed

After a risk workshop has been completed, risk interviews are often completed with subject matter experts. Assess the value of the interviews to identify risk response strategies.

  Audits are commonly associated with the financial

Audits are commonly associated with the financial and accounting records of the business. Using the publicly available financial statements of the corporation you

  Discuss the objective of critical path analysis

What is the objective of critical path analysis? Explain why the critical path is the longest, not the shortest, path through a network.

  Assist with finding advertising appeals and persuading

What two ways would you appeal to the buying behaviors of this target market, and why? Based on this information, discuss with your colleagues the ways in which your company should segment the targeted customer groups to assist with finding adverti..

  What is the minimum cycle time

What is the minimum cycle time? What is the maximum c ycle time? What is the calculated cycle time? What is the minimum number of stations needed? Show work on scanned sheet.

  Concept of comparative norm in determining basic wage rate

What is the concept of comparative norm in determining the basic wage rate? Why there are limitations to this approach?

  Discuss ethical issues surrounding human resource strategy

Discuss corporate strategy and ethical issues surrounding a human resource strategy centered around hiring software engineers on work visas at equivalent salaries or sourcing engineering work to remote sites in the Pacific Rim.

  Describe advantage of using digits to enter categorical data

What is the advantage of using digits to enter categorical data rather than using words or letters? What are the advantage and disadvantages of using optical scanners to score the results of a test?

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd