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PART I: Short Response Questions Directions: Please answer each of the following questions and provide examples from the text, if applicable. Each response should be at least two paragraphs in length composed of five to seven sentences and be written in complete sentences. 1. Explain what you should do when replying to a claim when the customer is at fault. 2. You are preparing an internal blog posting providing information on this year's annual company picnic. The message is generally positive, but you need to say that-unlike past picnics-the event will not be catered. What approach is best for conveying negative information such as this in the context of a positive message? 3. Many routine requests have several parts. What guidelines should you keep in mind when your request contains a series of questions? 4. List at least three guidelines that can help you avoid being accused of defamation. 5. You are faced with informing your supervisor about massive production delays. Company policy dictates that you must provide this information in writing. What questions should you consider when deciding between the direct and indirect approaches for your message? 6. Provide at least five guidelines to observe when making negative organizational announcements. 7. Explain the characteristics of an effective letter rejecting a job applicant. 8. Describe at least five strategies for establishing credibility when preparing persuasive messages. 9. Explain how to balance emotional appeals and logical appeals in persuasive business messages. 10. Briefly explain several guidelines for adapting marketing and sales messages for social media. PART II Identify an example of poor company communication out to the public. You can select an example you are aware of because of your own experiences, or a case study that you find online. Provide research and documentation. Write a three page APA formatted paper analyzing the communication and which of the "rules" you read about this week that the communication did not follow. Be sure to identify what the outcome was as a result of the poor communication and use at least two scholarly references. PART III: Journal Write a two page APA formatted paper in which you identify ways you can build credibility in language and in your writing. Applying the material this week, describe at least two ways to apply the material this week to increase your own credibility in academic and business writing. Cite the original reference using APA format.
Using Drucker's discussion of generic vs. exceptional issues, how would you categorize/analyze the Katrina disaster.
Explain however, the duties were later multiplied, increasing her arm and wrist pain. When Joan presented her employer with a doctor's note advising her to take a six-week leave of absence
examine the costs of turnover within a health services organization such as a hospital or a skilled nursing facility.
Create a 300- to 500-word executive summary which provides a high level overview of your company, its primary product/business lines, it's main strategic plan objectives, the major limitations or challenges the company faces, the HRM strategies/in..
How could the fixed pie concept come into play in this situation?
Important information about Team Building - immediately start to formulate your recommendations. What are the three key things you will advise her to do, and why those three first?
Illustrate what could BP have learned from Exxon that would have limited the damage to their reputation? Do you think BP has done anything right from a Public Relations also ethical standpoint? "
Write a 750- to 1,000-word paper that describes the importance of blue ocean strategy and identifies a product or service that would be considered a blue ocean move.
This is fundamentally a subversive doctrine. If businessmen do have a social responsibility other than maximum profits for stockholders, Explain how are they to know illustrate what it is?"
Pick a leader from history whom you consider a leader from the dark side and what positive leadership traits did that leader possess
Explain in detail explain how you would use the new-product development process if you were thinking about offering some kind of summer service to residents in a beach resort town.
optimal mix of processes zone bc petrol daily demandsbc petrol manufactures three chemicals at their chemical plant in
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