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To build a sustainable business that is profitable, scalable, and capable of delivering service excellence every day, organizations must recognize that "Your Can't be Good at Everything." (a) Explain the meaning and why this approach has helped organizations such as Commerce Bank, Southwestern Airlines and Wal-Mart? On the other hand, provide examples of industries that profits heavily because of their most dissatisfied customers. These industries may or may not be aware that they encourage customers to make bad choices. Explain how their value extracting strateies work. Book we are using for this class is Uncommon Service Chapter 1.
Evaluate the information security issues facing the government and identify its three biggest concerns. application: Demonstrate how the government can use authentication and authorization technologies to prevent information theft.
Markland Manufacturing intends to increase capacity by overcoming a bottleneck operation by adding new equipment. Two vendors have presented proposals.
Chemlabs uses raw materials I and II to produce two domestic cleaning solutions, A and B. the daily availability of raw material I and II are 150 and 145 units, respectively. One unit of A consumes 0.5 units of I and 0.6 of II. One units of B consume..
How do leaders deal with conflict? From your personal experience, share a brief summary of a conflict situation and discuss how the leader (you or someone else) dealt with it. Did the leader display a particular style of conflict management? Was t..
What is the percent change in productivity from current to new paint?
If TEddy Bower decides to include these boots in its assortment, how many boots should it order from its supplier?
Construct a Pareto diagram for the following data on returned wrong selection-50,000; refused-195,000; wrong address-68,000; order canceled -5,000; and other-15,000. What are the major problems that demand investment. Recommend solutions to solve the..
Our main topic for this week is corporate culture. Every organization adheres to certain cultural values. Sometimes they are obvious, sometimes not. Frankly, some values are good and some are not. Can you identify and comment on organizational values..
ABC company hired Andrew as its research director. The terms of the employment contract is five years. As ABC knows at the moment of signing, Andrew is terminally ill when the contract is created, and is not expected to live more than nine months. Mu..
The Task: Millions of employees have lost their jobs due to Downsizing. At the same time, many organizations are complaining which they cannot find out qualified people to fill vacancies. Discuss these apparent contradictions.
You are an analyst for the Vanguard Mortgage Company has been using a spreadsheet created by you in the past which functions well. The current worksheet you created currently contains the customer’s account, the cost of the house, down payment, amoun..
Explain how and why distribution channels are affected as they are when the stage of development of an economy improves. Give an example of a country where this situation has occurred.
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