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Give examples of the organizational and customer pressures on the service provider.
Find an example of a front office personnel training for a service firm. Identify the type of strategies used to manage or motivate front office personnel.
Can you give an example of a case where the service firm is motivating customers to “behave”?
Why is human judgment flawed and algorithms should be used for decision making?
Why is it important to continuously update the implementation and communication of a strategic plan? Who should be responsible for updating and communicating a strategic plan? Why?
A quality analyst wants to construct a sample mean chart for controlling a packaging process. He knows from past experience that the process standard deviation is two ounces.
What is principal distinct component of international logistic? What are the elements that differentiate international logistics from domestic logistics? What are the major costs of international logistics?
A water heater production facility is showing 500 water heaters entering the assembly process, 5 being scrapped, and 495 passing final inspection for a yield (Y) of 99.00 percent. As you look deeper, however, you find 20 water heaters when through a ..
Read the chapter on environmental ethics in the text and select one of the key environmental concerns for humans that were outlined: global warming, ozone depletion, waste disposal and pollution, wilderness preservation, or international environmenta..
Many manufacturers sell products in outlet stores at 25—70 percent off retail prices. Retailers do not like the added competition from their own suppliers despite manufacturers’ claims that they are only selling last season’s merchandise. By selling ..
Explain how could a road map enhance the ability of the organization to achieve its ethical also regulatory compliance goals.
Select a product that you like or a product you use. Design a sales presentation/campaign that introduces an idea for the product, or a better way to promote the product. How you will hook your listener. Identify the customer’s key issues. Write a on..
Provide a proposed redesign of the campaign that could have a more universal appeal. What communication channels should be focused on? Why?
There are five levels of subordinate participation in decision making ranging from highly autocratic (leader decides alone) to highly democratic (leader delegates to group):
3. What kind of strategy do the Chinese use? 4. Rules for doing buniess in China. 5. Why America outsource so much? Summarize doing business in China.
What are the most important metrics for operations managers? How does each metric support the overall financial performance of the organization? What data would be used to support this metric and how would you ensure that the data are of sufficient q..
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