Examine components of service quality

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Reference no: EM13111129

Examine a recent experience that you have had with a service business for instance, a hairdresser, movie theatre, dentist, car repair and restaurant in terms of your expectations and perceptions about each of the five components of service quality. Comprise the five components of service quality in your analysis. Reliability, Responsiveness, Assurance, Empathy and Tangibles.

Reference no: EM13111129

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