Reference no: EM132184993
Interviewing a Manager who is responsible for employees who are directly involved in Customer Service. The discussion and report should be relative to a specific Customer Service topic chosen from the class and the questions below. A two-page (double-spaced) paper must be submitted documenting the conversation and the individual's point of view relative to the topic. Be sure to have the following questions in your interview and write-up. After your interview, provide a brief overview of your biggest takeaway from the interview. Please ensure that you provide the name, location, website and email address of the interviewee.
What is your name and what is your business?
To date, what has been the most challenging part of this business?
What has been the most gratifying part of your business?
Do you enjoy being an manager? Why or why not?
Have you ever had to "disappoint" a customer? If so, what did you learn from it?
How do you distinguish yourself from your competitors?
Do you see yourself remaining in Customer Service field for the rest of your career? Why or why not?
For a future customer service employee, what is the one piece of advice that you could provide?