Employee customer service training class

Assignment Help HR Management
Reference no: EM13736939

Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees.  

Write a six to seven (6-7) pages paper in which you:

  1. Justify the use of a needs assessment of your company's proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.
  2. Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).  
  3. Justify why you selected the training method that you did. 
  4. Propose two (2) ways to motivate an employee who has no interest in attending a training class.
  5. Develop a survey to collect feedback from the employees who attend the training.
  6. Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources. 

Your assignment must follow these formatting requirements:

  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format.
  • Include a cover page containing the title of the assignment. The cover page and the reference page are not included in the required assignment page length

Reference no: EM13736939

Questions Cloud

Design a training program : Using one of the models identified in Week 3, design a training program that will improve communications in an online university where all members (students and instructors) are virtual. Prepare a Power Point that will be presented to university a..
Create a unique change management model : Review the change models presented in the Palmer textbook. Using attributes from these models, create a unique change management model that would be most effective for your organization and justify why this model would be effective.
How is the kkk funded and how do they grow : Have they increased in size over the years or decreased (provide details from reputable sources)? How is the KKK funded (how do they survive financially)- how do they grow? How does the KKK recruit new members?
Determine two potential profit objectives : Determine two potential profit objectives that you will consider for accepting a less than normal profit margin if you win the contract. Provide a rationale for your response.
Employee customer service training class : Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees.
Explain a swot analysis on your company and brand : Your client is very excited about some of the research that you have already done on repositioning the company's brand using the 4 Ps of the marketing mix. Perform a SWOT analysis on your company and brand. Write a positioning strategy for your bra..
Objectives and expected outcomes of the training : In light of the recent events in Ferguson, Cleveland, Florida and other places, you have been requested to develop a standard training program to develop police departments to build better relationships with the areas they serve. As a human resour..
What are susan''s growth options : What are Susan's growth options. What are the pros and cons of each. You are Susan Feller. How would you grow your business and why
Write a summary of book response papers of confucius : Write a summary of Book Response Papers topic CONFUCIUS, LAO TZU, LUO, EBREY, GENET, RATCHNEVSKY and MIYAZAKI.

Reviews

Write a Review

 

HR Management Questions & Answers

  Chronological or functional resume

1) What is the difference(s) between a chronological or functional resume? 2) Which one did you choose and why?

  Financing outsourcing

Financing Outsourcing - Explain the types of information that must be incorporated into the spreadsheet

  According to the text there are a number of key trends in

according to the text there are a number of key trends in the workplace that have significant influences on

  International business management abc complete kitchens

international business management abc complete kitchens inc.the board of directors for abc complete kitchens inc. is

  Important trends for human resource professionalsthis

important trends for human resource professionalsthis solution analyzes the important trends human resource

  Hr department factor in cultural and environmental challenge

What challenges do HR departments face in realigning their international strategic planning models when growth occurs and How does the HR department factor in cultural and environmental challenges

  Which of the following is not obtained from a reaction

which of the following is not obtained from a reaction questionnaire?facilities issues trainer issues amount of

  Harrison-keyes scenario discussion questionbased on the

harrison-keyes scenario discussion questionbased on the harrison-keyes scenario answer the following questionswhat are

  Advantages and disadvantages of regional integration

Describe the advantages and disadvantages of regional integration and relate the stage of economic development of the economically integrated region to potential business opportunities.

  Recognize at least 4 laws or regulations which apply to the

review juanitas world parts 1-5 and write a 5-7 page paper. pretend you are juanita and develop a human resource plan

  Human resource management key informaitonassume you gave a

human resource management key informaitonassume you gave a general ability test measuring both verbal and

  Interplay between employee relations and labor

interplay between employee relations and labor relationsplease explore the interplay between employee relations and

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd