Employee customer service training class

Assignment Help HR Management
Reference no: EM13736939

Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees.  

Write a six to seven (6-7) pages paper in which you:

  1. Justify the use of a needs assessment of your company's proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.
  2. Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).  
  3. Justify why you selected the training method that you did. 
  4. Propose two (2) ways to motivate an employee who has no interest in attending a training class.
  5. Develop a survey to collect feedback from the employees who attend the training.
  6. Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources. 

Your assignment must follow these formatting requirements:

  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format.
  • Include a cover page containing the title of the assignment. The cover page and the reference page are not included in the required assignment page length

Reference no: EM13736939

Objectives and expected outcomes of the training

In light of the recent events in Ferguson, Cleveland, Florida and other places, you have been requested to develop a standard training program to develop police departments

Performance evaluation for a public organization

You have been solicited to conduct a performance evaluation for a public organization that has been corrupted over issues of personnel embezzling funds. Before actually cond

Steps of persuasion

Explain how you will follow the five steps of persuasion in your Critical Thinking paper: 1) establishing credibility, 2) acknowledging the audience's position, 3) construct

Conduct external audits to ensure outside stakeholders

It is common industry knowledge that an audit plan provides the specific guidelines auditors must follow when conducting an external audit. External public accounting firms

Management team for ppq parts

As part of the management team for PPQ Parts manufacturing company, you are tasked with selecting the best software packages for the firm's materials requirements planning (

Participative approach toward the decision-making process

You are starting up a new coffee shop that will be Wi-Fi accessible and will have 3 locations within a 50-mile radius. You expect to need about 10 employees per store. You k

Achieving long-term business success

In today's competitive business climate, achieving long-term business success has become more difficult. For example, changes in technology cause the demise of technology ma

Lack of training or inadequate training

Negligent training is a legal term for the lack of training or inadequate training that can be used in a lawsuit to prove the organization did not use reasonable care and th

Reviews

Write a Review

 
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd