Reference no: EM13720464
Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees.
Write a six to seven (6-7) pages paper in which you:
Question 1: Justify the use of a needs assessment of your company's proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.
Question 2: Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).
Question 3: Justify why you selected the training method that you did.
Question 4: Propose two (2) ways to motivate an employee who has no interest in attending a training class.
Question 5: Develop a survey to collect feedback from the employees who attend the training.
Question 6: Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources.
Your assignment must follow these formatting requirements:
- Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format.
- Include a cover page containing the title of the assignment. The cover page and the reference page are not included in the required assignment page length.
1. The specific course learning outcomes associated with this assignment are:
2. Design job and task analyses that align with the overall HRM strategy.
3. Design training and development systems to improve employee performance.
4. Use technology and information resources to research issues in strategic human resource development.
5. Write clearly and concisely about strategic human resource development using proper writing mechanic.
|
Simplify the four ways in which students are diverse
: Student diversity in U.S. schools exists in many forms. List four ways in which students are diverse in today's classrooms.
|
|
Types of employee testing
: Question 1: Evaluate the types of employee testing that companies may require that are discussed in the text. Determine the two tests that you consider the most important. Support your reasoning.
|
|
Structured interview-situational interview
: Compare and contrast the structured interview, situational interview, and behavioral interview. Determine which type of interview would be more beneficial when interviewing applicants. Support your selection.
|
|
Explain why socially responsible funds attractive
: Many socially responsible funds are now available to investors who want to make ethical choices. Are socially responsible funds attractive to you.
|
|
Employee customer service training class
: Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees.
|
|
What would kant and mill say
: You are negotiating a new labor contract with union officials. The contract covers a plant that has experienced operating losses over the past several years. What would Kant and Mill say?
|
|
Calculate the average upwelling rate of nitrate
: What is the average upwelling rate of nitrate in mol m-2 yr-1? What is the average net community production in mol C m-2 yr-1(assuming that phytoplankton maintain a Redfield C: N: P molar ratio of 106:16:1)?
|
|
Compute the interfacial shear strength of the specimen
: What is the interfacial shear strength of the specimen? If the composite longitudinal modulus is 80 Gpa, what applied composite stress is required to produce the condition above ?
|