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World Class Operations
1. Do a "failure mode effect criticality analysis" for any new model of smart phone from Samsung.
2. Using the concept of Quality function deployment (QFD), develop a "House of Quality" matrix and "Quality Plan" for Patanjali's new product - the 'Swadeshi' jeans.
3. a. Explain how SMEs can gain competitive edge through world class manufacturing.
b. Explain with a suitable example how Benchmarking can be used as a tool for world class operations.
Up to 1000 Words
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