Discuss what do you understand by operations

Assignment Help Operation Management
Reference no: EM13875786

Operations and Supply Chain Management


1. Discuss what do you understand by operations? Is operations management important for organisations? Why? Differentiate between manufacturing operations and service operations?

2. Describe the TQM philosophy and identify its major characteristics. Explain how TQM is different from the traditional notions of quality.

3. (a) Describe each of the four costs of quality: prevention, appraisal, internal failure, and external failure.
(b) Explain the meaning of the plan-do-act-study cycle. Why is it described as a cycle?

4. (a) Why do organisations keep inventory? What are the different types of costs associated with inventory?
(b) What is JIT? Discuss the advantages and disadvantages of JIT approach?

5. (a) Distinguish between Statistical Quality Control and Statistical Process Control?
(b) What are control charts? What are the different types of control charts?


1. Define Process? Identify different types of Processes? Discuss the factors that influence Process Selection?

2. Define competitiveness? What different operations strategies can a company adopt to become competitive? Discuss using examples of specific organisations.

3. What are the different steps to be followed during product development process? How are these guidelines different for services?

CASE STUDY - Revamping the Supply Chain: The Ashok Leyland Way

Case Questions

1. Discuss the strategies and initiatives taken by Ashok Leyland to revamp its supply chain? Elaborate how these initiatives helped the organisation.

2. (a) What are inbound and outbound supply chains?
(b) What is reverse auctioning and how did Ashok Leyland used it to their advantage?
(c) How did Ashok Leyland use JIT to reduce their inventory?
(d) Briefly discuss OSCAR I and OSCAR II initiatives taken by the company?


1) Which of the following is not a key activity of an operations manager?
a. Understanding the needs of customer
b. Continually learning
c. Managing cash flows
d. Exploiting technology to produce goods and services

2) Which of the following is generally related to service operations?
a. Tangible product
b. Need for flexible capacity
c. Separation of production from consumption
d. Large amount of inventory

3) A measure of the success of an operation in producing outputs that satisfy customers is
a. Efficiency
b. Effectiveness
c. Quality
d. Profitability

4) A measure of the success of an operation in converting inputs to outputs is
a. Efficiency
b. Effectiveness
c. Quality
d. Profitability

5) Operations design choices include all of the following except
a. Operating plans and controls
b. Type of processes and alternative designs
c. Supply chain integration and outsourcing
d. Inventory

6) ____ is the reintroduction of an intermediary in a supply chain.
a. Disintermediation
b. Re-intermediation
c. Channel assembly
d. Warehousing

7) ____ are reductions in unit costs available from increasing the number of products produced.
a. Global networks
b. Focused operations
c. Economies of scope
d. Economies of scale

8) A ____ layout is an arrangement based on the sequence of operations that are performed during the manufacturing of a good or the delivery of a service.
a. Group
b. Process
c. Product
d. Fixed position

9) Location decisions should consider all of the following except
a. Product cost
b. Access to markets
c. Access to labour skills
d. Local government tax incentives

10) A ____ is a one-time variation that is explainable.
a. Cyclical pattern
b. Random Variation
c. Irregular variation
d. Seasonal pattern

11) Which of the following is not a statistical method?
a. Delphi
b. Exponential smoothing
c. Moving average
d. Linear regression

12) Which of the following is not a capacity planning decision option?
a. Promotion and advertising
b. Subcontracting
c. Layoffs
d. Building a new plant

13) The purpose of production planning is to
a. Minimize the work force size
b. Maximize the production rate
c. Minimize the cost of meeting demand
d. Optimize the inventory level

14) Which approach is most appropriate for forecasting demand for a new product?
a. A causal model
b. A Delphi study
c. A time-series model
d. A regression model

15) A key advantage of a process layout is
a. High levels of inventory
b. High degree of automation
c. Flexible equipment and resources
d. Smooth flow of materials

16) All of the following are valid purposes for layout studies except
a. Minimize delays in materials handling and customer movement
b. Increase bottlenecks
c. Promote employee morale and customer satisfaction
d. maintain flexibility

17) A pull system
a. Requires high levels of finished goods inventory
b. Relies heavily on accurate sales forecasts
c. Waits for customer orders
d. Necessitates standardized products

18) Steps which can be taken to reduce the impact of the bullwhip effect include all of the following except
a. Avoiding creating surges in demand due to price cutting and promotional campaigns
b. Reducing manufacturing lead times
c. Reducing information distortion
d. Adding a supply hub to the chain

19) According to the value chain model of Dell, Inc., which of the following is not a pre-production activity?
a. Billing
b. Corporate partnerships
c. Purchasing
d. Software and hardware licensing

20) A ____ is a statement of how many finished items are to be produced and when they are to be produced.
a. Aggregate Plan
b. Master Production Schedule
c. Material Requirements Planning
d. Shop Floor Control

21) Which of the following is not an aggregate planning decision option?
a. Promotion and advertising
b. Subcontracting
c. Layoffs
d. Building a new plant

22) The EOQ model
a. Is very sensitive
b. Is relatively flat (shallow) around the minimum
c. Balances holding costs and stockout costs
d. Allows for variable demand

23) ISO9000 standards consist of all of the following except
a. Definition of key terms
b. Minimum requirements for a quality management system
c. Process simulation
d. A means of demonstrating compliance principles to customers and third-party certification

24) All of the following relate to Six Sigma except
a. Clear financial returns
b. Measures defects per unit
c. Output critical to customers
d. A stretch goal

25) Which of the following is most closely related to Statistical Process Control (SPC)?
a. Acceptance sampling
b. Process specifications
c. Unwanted causes of variation
d. Self-audits

26) Control charts are all of the following except
a. Can determine the source of a problem
b. Useful for process improvement
c. Based on finding values outside of control limits
d. Looks for non-random patterns

27) When examining control charts, variations of characteristic measurements that are within control limits are assumed to be the result of
a. Chance
b. Defective input materials
c. Assignable causes
d. Poor machine tolerances

28) ____ is defined as the satisfaction of ____.
a. Service quality; expectation
b. Service quality; needs
c. Service value; expectation
d. Service value; imagination

29) A technique used to identify likely causes of failure and their consequences so that preventative actions can be taken is
a. Statistical quality control
b. Total quality management
c. Failure mode and effects analysis
d. Statistical process control

30) The cost of quality is
a. An expression of an organization's performance in quality in financial terms.
b. The difference between customers' expectations of a product or service and their perceptions of their experience of it.
c. A proactive approach towards quality management by seeking to prevent defects ever being produced.
d. The inspection and testing of the outputs from a transformation process.

31) Six Sigma was first developed at ____ in the late 1970s and early 1980s.
a. Motorola
b. General Electric
c. AlliedSignal
d. None of the above

32) ____ structures are based on loose relationships between different organizational sub-units
a. Matrix
b. Functional
c. Network
d. Multi-divisional

33) Japanese style teamworking has a number of distinctive features which include all of the following except
a. Individual reward systems
b. Multi-skilled workers
c. Assignment of tasks to teams
d. Continuous development of workers' skills

34) The "D" in the acronym QFD stands for
a. Development
b. Deployment
c. Design
d. Devolution

35) Regarding the first House of Quality, the interrelationship between any pair of technical features is found in
a. The voice of the customer
b. The relationship matrix
c. The roof
d. Technical requirement priorities

36) Which of the following is a chronological representation of stages within the NPD process?
a. Idea selection, preliminary design, testing, prototype
b. Testing, final design, preliminary design, prototype
c. Idea generation, idea selection, prototype, testing
d. Idea selection, prototype, testing, preliminary design

37) Which of the following is not compatible with BPR?
a. Fundamental re-thinking
b. Incremental re-design
c. Dramatic improvements
d. Business processes

38) Smaller batch sizes are facilitated by all the following except
a. Setup time reduction
b. Changes in plant layout
c. JIT policies
d. Changeover time increases

39) ____ is synonymous with environmental concerns.
a. Mass customization
b. Recycling
c. Empowerment
d. Globalization

40) Which is true regarding a responsive supply chain?
a. Demand is stable and predictable.
b. Product life cycles are short and change often because of innovation.
c. Customers require standardization.
d. Contribution margins are low.

Verified Expert

Reference no: EM13875786

Previous Q& A

  Identify common transactions affecting stockholders equity

Identify common transactions affecting stockholders equity accounts

  How are the networking needs of a small-business

1. How are the networking needs of a Small-Business different than a Large-Enterprise? What types of equipment differ between these types of networks? Suppose a CEO for a small-business liked your network design, but wanted to go with cheaper, more i..

  Arrays and objects in java

Watson Elementary School contains 10 classrooms numbered 1 through 10. Each classroom contains any number of students up to 20. Each student takes an achievement test at the end of the school year and receives a score from 0 through 100.

  What does a manager have to do to start looking like leader

In their view what is the most important goal of a Manager? In their view, what does a Manager have to do to start looking like a Leader? Ask them if they are a better Manager or Leader

  Effective deterrent to unethical business practices

The FCPA has too many exceptions to be an effective deterrent to unethical business practices.Do you agree or disagree with this statement?

  Point of application on plate

The point of application on the plate of the smallest force F that is equivalent to the given system, The magnitude and direction of F.

  Operating system overview

Conducting independent research, please write a 2-3 page paper providing an overview of operating systems.  In particular, indentify the role of an operating system, methods common to all standard operating systems, and a list of common or most popul..

  The federal sentencing guidelines

1.What issues prompted the revision of the Federal Sentencing Guidelines for Organizations in 2004?

  Use appropriate instance varibles

Write a Java class called Table in a file called Table.java. You must allow a Table class object to store the shape of table (round, oval, rectangular), the number of legs, the base price per table, the surface area in square feet, and the wood. Use ..

  Hash table contains tablesize positions

If a hash table contains tablesize positions and n records currently occupy the table, the load factor lf is defined as n/tablesize. Suppose a hash function uniformly distributes n keys over the tablesize positions of the table and lf is the load fac..


Write a Review


Similar Q& A

  Under their partnership agreement

Byron Bennett and Louis Gagliardi were partners in a law practice. Under their partnership agreement, Gagliardi received 60 percent of partnership profits and Bennett received 40 percent. Did Mr. Bennett do anything wrong? (Discuss this in terms of B..

  What mode of treatment maximizes the expected value

Patient survives treatment but is permanently disabled, and 3. Patient fails to survive treatment. Dr. Mac has prepared the decision table below. What mode of treatment maximizes the expected value?

  A case of miscommunication in south america

You can also share with us some more principles and observations you know about cross-cultural communication.

  The successful implementation of a training program

Discuss the role that technology, computer based training, webinars, etc, play in determining the cost effectiveness of training programs. Explain the steps or guidelines which can be utilized to help guide the successful implementation of a traini..

  Define style flexing

Define style flexing. How can style flexing improve sales productivity?

  Discuss three challenges and three opportunities

Identify and discuss three challenges and three opportunities from each of the food and beverage departments: a. Hotel restaurants b. Hotel beverage department c. Room service d. Catering department e. Kitchen

  Evan smith experienced a heart attack in the emergency room

Evan Smith experienced a heart attack in the emergency room of Baptist Memorial Hospital after being given a dose of penicillin for a sore throat

  Discuss the concept of ethics

Discuss the concept of ethics. Why is the purchasing profession particularly sensitive to this topic? Thoroughly explain.

  Case study on incorporate kotter''s change management tools

Read the case study and write a paper stating (1) the problems in the case and (2) your proposed solutions to the problems in the case. The solutions should incorporate Kotter's Change Management tools.

  What are some of the challenges associated

What are some of the challenges associated with increasing capacity in a service business??? Select a type of service operation and offer at least three ways that they could increase their capacity.?

  What happens to the leased property

If Ann dies during the period of the lease, what happens to the leased property?

  Explain the financial risks to a healthcare organization

Explain the financial risks to a healthcare organization that could result from a failure to plan for the healthcare legal and regulatory environment.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd