Difference in the behaviors of employees and managers

Reference no: EM132136107

The types of performance metrics make a big difference in the behaviors of employees and managers. For example, reflect on the Mattel toy recalls from a few years ago and the more recent Toyota recalls.

Identify why firms need the correct performance metrics to drive quality?

What effect do performance metrics have on short term or long term behaviors?

What can be done to keep performance metrics in alignment with the quality management initiatives?

How should employee’s performance be linked with the organizations performance metrics?

Reference no: EM132136107

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