Develop redesigned processes along with new flowcharts

Assignment Help Management Information Sys
Reference no: EM131035207


The Janson Medical Clinic recently conducted a patient satisfaction survey of 100 patients. Using a scale of 1-5, with 1 being "very dissatisfied" and 5 being "very satisfied," the clinic compiled a check sheet for responses that were either 1 or 2, indicating dissatisfaction with the performance attributes. This is shown in the exhibit below, Results of Satisfaction Survey.

Exhibit Results of Satisfaction Survey


Doctors have extremely busy schedules. They have surgeries to perform, and many are teaching faculty at the local medical school. Many surgeries are emergencies or take longer than expected, resulting in delays of getting back to the clinic. In the clinic, one or two telephone receptionists answer calls for three different departments, which include 20 or more doctors. Their job is basically to schedule appointments, provide directions, and transfer calls to the proper secretaries. This generally requires putting the patient on hold. Often, the receptionist must take a hand-written message and personally deliver it to the secretary because the secretary's phone line is busy. However, the receptionist cannot leave her desk without someone else to cover the phones. A student intern examined the processes for answering phone calls and registering patients. The flowcharts she developed are shown in the exhibits below.

Case Questions for Discussion

1. What conclusions do you reach from the satisfaction survey results? What implications would this have for a better process design?

2. Propose some process improvements to the flowcharts, and develop redesigned processes along with new flowcharts. How will your suggestions address the sources of dissatisfaction that customers cited?

Exhibit Current Process for Answering Phone Calls


Exhibit Current Patient Registration Process


Reference no: EM131035207

Examine the major benefits for an organization to use ssds

Analyze the main classes of hardware and system software components in an enterprise context. Discuss common input / output technologies. Use technology and information resour

Showing the various classes identified and their association

The normalised relations that you will implement in the software, showing the attributes and keys together with their field type and "picture" (for example, the type of data

Create a pert diagram that identifies the critical path

Insert the screenshots of the Gantt and PERT charts you created based on the provided criteria. Elaborate on the status of the VoIP deployment project based on the updated i

Operating activities during the year

Robinson company reported a net loss of $23,000 during the year. comparing beginning and ending balances, you determine the following: (1) accounts receivable increased by $

How does data leakage occur in an organization

The focus of the research paper is Data Leakage. How does data leakage occur in an organization? What are the common causes of this problem? How would use address this tr

Are you satisfied with your current level of nursing

NR 512:Are you satisfied with your current level of nursing informatics competencies? What, if anything, would you like to change or improve? How, if at all, do you se

Provide secure means of customer purchase and payment

Reduce the operating cost from 28 to 16 percent in two to three years by using an automated system for buying and selling. Provide secure means of customer purchase and paymen

Write a job description using the appropriate format

Review course material on Job Descriptions found in this week's PowerPoint titled "Human Resources Management."Skim through sample job descriptions in the packet, "Sample Posi


Write a Review

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd