Develop guidelines for handling unhappy customers

Assignment Help Operation Management
Reference no: EM132190615

How could you improve the overall quality of telephone use in the restaurant? Assume that you have the authority to do so, what would you do? Describe specific training you could develop. What suggestions would you have for greeting callers? What are some key phrases you would encourage all employees to use? What taboos – words and phrases you would forbid – might be introduced?

How could you develop guidelines for handling unhappy customers? Draft a “cheat sheet” for employee reference. Make it long enough to cover most concerns but not so long that it is too complicated.

Reference no: EM132190615

Questions Cloud

Conversion of existing traditional network : Conversion to a Virtual Network Organizations that move to virtualized environments has typically done so through conversion of an existing traditional network.
Develop graphic rating scale for retail sales associate : Develop a Graphic Rating Scale for a retail sales associate and a fast-food restaurant manager.
About the trans-pacific partnership free trade agreement : Recently, there has been much criticism about the Trans-Pacific Partnership free trade agreement.
Critical review involves the coherent analysis of the issue : Critical review involves the coherent analysis of the issues surrounding a topic. In a critical review your aim is to evaluate the scientific merit of research
Develop guidelines for handling unhappy customers : How could you develop guidelines for handling unhappy customers? Draft a “cheat sheet” for employee reference.
Describe marketing tactics to accommodate changes : Describe marketing tactics to accommodate changes to the distribution channel for your organization.
Develop the skills to assess the success of the plan : Develop the skills to assess the success of the plan. Evaluate strategic initiatives to leverage opportunities and mitigate threats to small businesses.
Prepare a list of specific steps that customers can take : Prepare a list of specific steps that customers can take to protect their data when surfing on publicly accessible networks.
What type of device do you use for backing up files : How often do you back up critical data files such as homework files? What type of device do you use for backing up files?

Reviews

Write a Review

 

Operation Management Questions & Answers

  What are some of the challenges facing project teams

What are some of the challenges facing project teams? Have you encountered any of these problems in teams that you have been part of?

  Three principles of persuasive speaking-attitude

Discuss the three principles of persuasive speaking; attitude, belief and value.

  What is the probability of stock

Suppose that Joe, and APICS certified analyst, informs that he has heard about a new form that in the event of a stock? out, guarantees to provide overnight as many additional units as needed for a premium of $10/unit.

  Identify the techniques for improving service productivity

Identify the techniques for improving service productivity. In a paragraph, describe and include an example using a specific service setting of your choice for any five of the techniques.

  Arguments for and against corporate social responsibility

What do you think about the arguments for and against corporate "social responsibility?" Include some discussion of Friedman's classical theory, and opposing theories. What are some of the ways your organizations are or are not socially responsible?

  Inbound logistics-operations-outbound logistics

Describe the primary (inbound logistics, operations, outbound logistics, marketing & sales, and service) and support activities (general administration, human resource management, technology development and procurement) in your company’s/organization..

  Evaluate the shortcomings of current conference room set-up

Create a list of documents that need to be created so that the procedures for operating the new equipment are understood by all users.

  Discuss how the underload-overload continuum

Discuss how the “Underload-Overload Continuum” (Exhibit 9.2) could be related to a skilled nursing facility.

  Most important to your intellectual development

This statement should provide information not elicited elsewhere in the application, emphasizing those areas most important to your intellectual development.

  Author has investigated professionally the problem

It needs to show that the author has investigated professionally the problem, including the review for the best practices related to the problem

  Specific new product or service for discussion

For purposes of this discussion board, you are asked to select a specific new product or service for discussion.

  How do evolutionary change and revolutionary change differ

How do evolutionary change and revolutionary change differ? What is organizational inertia? List some sources of inertia in a company like IBM or GM.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd