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How could you improve the overall quality of telephone use in the restaurant? Assume that you have the authority to do so, what would you do? Describe specific training you could develop. What suggestions would you have for greeting callers? What are some key phrases you would encourage all employees to use? What taboos – words and phrases you would forbid – might be introduced?
How could you develop guidelines for handling unhappy customers? Draft a “cheat sheet” for employee reference. Make it long enough to cover most concerns but not so long that it is too complicated.
What are some of the challenges facing project teams? Have you encountered any of these problems in teams that you have been part of?
Discuss the three principles of persuasive speaking; attitude, belief and value.
Suppose that Joe, and APICS certified analyst, informs that he has heard about a new form that in the event of a stock? out, guarantees to provide overnight as many additional units as needed for a premium of $10/unit.
Identify the techniques for improving service productivity. In a paragraph, describe and include an example using a specific service setting of your choice for any five of the techniques.
What do you think about the arguments for and against corporate "social responsibility?" Include some discussion of Friedman's classical theory, and opposing theories. What are some of the ways your organizations are or are not socially responsible?
Describe the primary (inbound logistics, operations, outbound logistics, marketing & sales, and service) and support activities (general administration, human resource management, technology development and procurement) in your company’s/organization..
Create a list of documents that need to be created so that the procedures for operating the new equipment are understood by all users.
Discuss how the “Underload-Overload Continuum” (Exhibit 9.2) could be related to a skilled nursing facility.
This statement should provide information not elicited elsewhere in the application, emphasizing those areas most important to your intellectual development.
It needs to show that the author has investigated professionally the problem, including the review for the best practices related to the problem
For purposes of this discussion board, you are asked to select a specific new product or service for discussion.
How do evolutionary change and revolutionary change differ? What is organizational inertia? List some sources of inertia in a company like IBM or GM.
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