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Entity A operates outsourced call centers for retail and manufacturing companies. It is compensated through fixed minimum amounts plus variable amounts based on average customer wait times. Entity A negotiates a new one-year contact with a customer it has been serving for the past six years. The contract states that the fixed amount payable for the annual service is $12 million per year and $12 per calls for calls in excess of 1.2 million. Entity A is also able to earn an annual bonus payment of $1.2 million of the average annual customer wait time is less than 4 minutes. Entity A determines that its handling of service center calls is the only performance obligation in the contract. Based on previous experience, Entity A: (1) Expects the volume of calls this year to be 1.5 million; and (2) Estimates that there is a 75% probability that average wait times will be less than four minutes and a 25% chance it will exceed four minutes. Entity A uses the most likely amount to compute variable consideration. A. Determine the transaction price of the contract. B. At the end of the first quarter, Entity A has handled a total of 360,000 service center calls. It recognizes revenue based on the proportion of calls completed relative to the total number of calls expected. How much revenue will Entity A recognize at the end of the first quarter?
List three psychological principles related to persuasion. When should a marketer present a message visually versus verbally? Do humorous ads work, and if so under what conditions?
alwaysrain irrigation inc. would like to determine capacity requirements for the next four years. currently two
Explain how organizations market their websites using search engine optimization and web advertising, and describe some of the challenges of online marketing.
Providing food fulfills which level of Alderfer's needs? If employees value free food as a reward for working hard, the food would represent which component of expectancy theory? In trying to help employees balance their personal lives with their wor..
Is it important for companies to have a structured, formalized pay system as opposed to a subjective method of supervisors determining individual pay increases?
Explain the concepts of search, experience, and credence attributes (as they relate to purchasing by customers). Give an example.
Compare and contrast test marketing and roll out. Describe two forms of roll out for a new vacuum cleaner. Support your choice.
Organizations utilize continuous-improvement plans to identify operational problems and potential solutions to those problems. As the best solutions are implemented, their results are observed and the solutions are altered to better address the probl..
Distinguish between guerilla marketing, permission marketing, and word-of-mouth marketing.
The solution offers step by step guidance on how to formulate the problem mathematically. It comprises a solution to problem instance using Excel Solver.
CEOs often read and assess an Executive Summary before deciding to read the entire report, so this must be high quality narrative that demonstrates the significance of the work undertaken, the objectivity of research and analysis underpinning the ..
List and discuss 2-3 of the specific directions that companies are adopting in terms of strategic quality management? Explain the evolution of and the pros and cons of such programs as Deming and Six Sigma.
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