Reference no: EM131325270
Case Study: Zappos: Delivering Customer Satisfaction
Read the "Zappos: Delivering Customer Satisfaction" case.
Write a four to six (4-6) page paper in which you:
1. Analyze the manner in which Zappos' leadership has fostered a culture of ethicalness in the company. Suggest two (2) actions that other companies can take in order to mimic this culture.
2. Determine the major impacts that Zappos' leadership and ethical practices philosophy have had on its stakeholders.
3. Examine three (3) of the ethical challenges that Zappos faces. Recommend three (3) actions that Zappos' leadership should take in order to address these ethical challenges.
4. Evaluate the effectiveness of the core values in relation to developing a culture of ethicalness. Determine the manner in which the core values support the stakeholder's perspective.
5. Analyze the major ethical challenges that Zappos has faced. Determine whether or not you would have resolved these challenges differently than Zappos' management. Provide a rationale for your response.
6. Use at least three (3) quality academic resources in this assignment.
The specific course learning outcomes associated with this assignment are:
- Examine ethical issues and dilemmas in business.
- Analyze scenarios to determine the ethical character of decisions made and the related impact on the organization.
- Examine the significant issues of an ethical controversy in business to moral philosophy and values.
- Write clearly and concisely about issues in ethics and advocacy for HR professionals using correct grammar and mechanics.
- Use technology and information resources to research issues in business ethics and advocacy for HR professionals.
Explain the steps that would reflect triangular arbitrage
: Given this information, is triangular arbitrage possible?- If so, explain the steps that would reflect triangular arbitrage, and calculate the profit from this strategy if you had $1,000,000 to use.
|
How does the radio function as a metaphorical narrator
: How would your reaction to "The Short, Happy Life of Francis Macomber" change, if Francis Macomber had told the story in first person?
|
Implement the unsigned multiplication subroutine unsmul
: Implement the unsigned multiplication subroutine UNSMUL. The algorithm requires double-word shifts: ShiftRight(ACC:MPR). You must solve a bit carry-over problem since the double-words are stored as two single words.
|
Choose a recent report in a major us newspaper
: Choose a recent report in a major US newspaper in which large factions of US society contend the civil rights of an African American have been violated by civil servants
|
Determine the major impacts that zappos leadership
: Analyze the manner in which Zappos' leadership has fostered a culture of ethicalness in the company. Suggest two (2) actions that other companies can take in order to mimic this culture. Determine the major impacts that Zappos' leadership and ethic..
|
About the central character in each of the two excerpts
: Pick two samples from the Channeling document, and describe both the voice and what you learn about the central character in each of the two excerpts.
|
Describe two forms of fraud techniques from your research
: Identify and describe at least two forms of fraud techniques from your research. Include the identity of the government agencies that provide awareness for these types of fraud techniques.
|
Explain the ethical implications involved in your proposal
: Explain the ethical implications involved in your proposal, including any ethical considerations related to the problem, intervention (if appropriate), research methods, and design
|
How would you expect a weakening home currency
: How would you expect a weakening home currency to affect the home country's current account, all other things being equal?
|