Reference no: EM131146034

1) Which of the following terms refers to the procedure used to determine the duties associated with job positions and the characteristics of the people to hire for those positions?
A) job description
B) job specification
C) job analysis
D) job context
E) job standard

2) The information resulting from a job analysis is used for writing ________.
A) job descriptions
B) corporate objectives
C) personnel questionnaires
D) training requirements
E) mission statements

3) All of the following types of information will most likely be collected by a human resources specialist through a job analysis EXCEPT ________.
A) work activities
B) human behaviors
C) performance standards
D) human requirements
E) employee benefits options

4) A manager uses the information in a job analysis for all of the following EXCEPT ________.
A) assessing training requirements
B) complying with FCC regulations
C) determining appropriate compensation
D) recruiting and selecting individuals for a job
E) providing accurate performance appraisals

5) Which of the following most likely depends on a job's required skills, education level, safety hazards, and degree of responsibility?
A) employee compensation
B) organizational culture
C) annual training requirements
D) OSHA and EEO compliance
E) telecommuting opportunities

6) In order for Hollis Construction to be in full compliance with the Americans with Disabilities Act, the manager needs a ________ for each position to validate all human resource activities.
A) performance appraisal
B) compensation schedule
C) workflow system
D) quality control clerk
E) job analysis

7) Managers use ________ to uncover essential duties that have not been assigned to specific employees.
A) work activities
B) job specifications
C) job analysis
D) performance standards
E) job context

8) The ________ lists a job's specific duties as well as the skills and training needed to perform a particular job.
A) organization chart
B) job analysis
C) work aid
D) job context
E) job description

9) How many steps are involved in the job analysis process?
A) two
B) four
C) six
D) eight
E) ten

10) What is the first step in conducting a job analysis?
A) deciding how the gathered information will be used
B) collecting data on job activities and working conditions
C) selecting representative job positions to assess
D) reviewing relevant background information
E) writing job descriptions and job specifications

11) Reviewing relevant background information such as organization charts, process charts, and job descriptions is the ________ step of performing a job analysis.
A) first
B) second
C) third
D) fourth
E) fifth

12) Which of the following data collection techniques would be most useful when writing a job description for a software engineer?
A) distributing position analysis questionnaires
B) interviewing employees
C) analyzing organization charts
D) observing employees
E) developing a job process chart

 

13) Which of the following is a written statement that describes the activities, responsibilities, working conditions, and supervisory responsibilities of a job?
A) job specification
B) job analysis
C) job report
D) job description
E) job context

14) Which of the following refers to the human requirements needed for a job, such as education, skills, and personality?
A) job specifications
B) job analysis
C) job placement
D) job context
E) job descriptions

15) All of the following requirements are typically addressed in job specifications EXCEPT ________.
A) desired personality traits
B) required education levels
C) essential skills
D) necessary experience
E) working conditions

16) Which of the following indicates the distribution of work within a firm and the lines of authority and communication?
A) job analysis
B) process chart
C) employee matrix
D) organization chart
E) corporate overview

17) A(n) ________ shows the flow of inputs to and outputs from a job being analyzed.
A) organization chart
B) process chart
C) value chain
D) job analysis
E) job description

18) During the job analysis process, it is important to ________ before collecting data about specific job duties and working conditions.
A) test job questionnaires on a small group of workers
B) confirm the job activity list with employees
C) select a sample of similar jobs to analyze
D) develop a job description outline
E) assemble the job specifications list

19) The fourth step in conducting a job analysis most likely involves collecting data about all of the following EXCEPT ________.
A) necessary employee behaviors
B) required employee abilities
C) typical working conditions
D) employee turnover rates
E) specific job activities

20) While performing the fifth step of a job analysis, it is essential to confirm the validity of collected data with the ________.
A) EEOC representative
B) HR manager
C) union leader
D) legal department
E) worker

21) During the job analysis process, the primary purpose of having workers review and modify data collected about their current positions is to ________.
A) confirm that the information is correct and complete
B) provide a legal benchmark for employer lawsuits
C) enable participants to understand their job strengths
D) encourage employees to seek additional job training
E) validate the job specification list provided by HR

22) What is the final step in conducting a job analysis?
A) conducting an exit interview of all participants
B) writing a job description and job specifications
C) validating all of the collected job data
D) collecting data on specific job activities
E) reviewing relevant background information

23) Murray, Inc. emphasizes a desire for detail-oriented, motivated employees with strong social skills as indicated in the firm's job ________.
A) specifications
B) analysis
C) reports
D) descriptions
E) context

24) The primary drawback of performing a job analysis regards the ________.
A) unverifiable data a job analysis typically provides
B) certification required to conduct a job analysis
C) amount of time a job analysis takes to complete
D) redundant information gathered during a job analysis
E) costs associated with the technology needed for a job analysis

25) Which of the following guidelines is recommended to managers conducting a job analysis?
A) Use one tool for gathering information to maintain the validity of the results.
B) Rely on the human resource manager to complete questionnaires and verify data.
C) Conduct group interviews without supervisors present to ensure accuracy.
D) Collect information from employees performing the same job in different departments.
E) Develop complex questions using technical jargon specific to the organization.

26) Which method for collecting job analysis information is considered best for quantifying the relative worth of a job for compensation purposes?
A) electronic log
B) group interview
C) worker diary
D) observation
E) questionnaire

27) Which of the following will most likely be used by a manager gathering job analysis information when a large number of employees perform similar work?
A) individual employee interviews
B) direct observation of all employees
C) interview with the HR manager
D) group interview with a supervisor
E) telephone surveys of all employees

28) Which of the following is the primary disadvantage of using interviews to collect job analysis data?
A) Interviews are a complicated method for collecting information.
B) Employees may exaggerate or minimize some information.
C) Interviews provide only general information about a worker's duties.
D) Employees may reveal minimal information about their daily activities.
E) Interviews may require managers to reveal the job analysis function.

29) Interviews for the purpose of collecting job analysis data will most likely address all of the following topics EXCEPT ________.
A) hazardous conditions
B) primary work duties
C) required education
D) necessary experience
E) personal hobbies

30) Job analysts collecting information through observations and interviews benefit from the use of a(n) ________ to guide the process and ensure consistency.
A) structured list
B) electronic diary
C) job description
D) organization chart
E) position analysis questionnaire

31) Which of the following is the primary disadvantage of using questionnaires to gather job analysis information?
A) Questionnaires are the most expensive method of collecting data.
B) Supervisors are required to verify all collected questionnaire data.
C) Firms lack the technology to generate electronic questionnaires.
D) Questionnaires are too open-ended to provide statistical information.
E) Developing and testing questionnaires is time-consuming.

32) For which of the following jobs is direct observation NOT a recommended method for collecting job analysis data?
A) assembly-line worker
B) accounting clerk
C) attorney
D) nurse
E) salesperson

33) One of the problems with direct observation is ________, which is when workers alter their normal activities because they are being watched.
A) flexibility
B) constancy
C) falsification
D) reactivity
E) diversion

34) A ________ is the time it takes to complete a job.
A) specification
B) work cycle
C) work week
D) shift
E) duty

35) Which data collection method is most frequently used in conjunction with direct observation?
A) interview
B) questionnaire
C) diary
D) electronic log
E) survey

36) Which of the following requires workers to make daily listings of the activities in which they engage as well as the amount of time each activity takes?
A) flowchart
B) agenda
C) outline
D) table
E) log

37) Joaquin records every activity in which he participates at work along with the time it takes him to complete each activity. Which of the following approaches to job analysis data collection is most likely being used at Joaquin's workplace?
A) diaries
B) interviews
C) direct observations
D) questionnaires
E) supervisor verification

38) Pocket dictating machines and pagers have replaced traditional diary/log methods in many firms. Which of the following problems have the modern methods most likely eliminated?
A) poor penmanship skills among employees
B) work time required to fill out forms and surveys
C) employee forgetfulness regarding daily activities
D) costs associated with copying and filing paperwork
E) employee frustration towards bureaucratic requirements

39) Purrfect Pets is a local pet supply store with a following of loyal customers who appreciate the personal service the store's employees provide. After a very profitable year, Purrfect Pets is expanding by opening two more stores. Before hiring employees for the new stores, the manager is considering the idea of conducting a job analysis for each position.

Which of the following, if true, would best support the argument that the manager should conduct group interviews to gather job analysis information?
A) The supply manager at Purrfect Pets has been with the company for three years.
B) Purrfect Pets is an excellent place to work because of the positive work environment.
C) Most of the young employees of Purrfect Pets would feel awkward during a one-on-one interview.
D) Employees at Purrfect Pets work well with their colleagues, and few staffing conflicts occur.
E) Numerous employees at Purrfect Pets perform similar tasks during the work day.

40) Purrfect Pets is a local pet supply store with a following of loyal customers who appreciate the personal service the store's employees provide. After a very profitable year, Purrfect Pets is expanding by opening two more stores. Before hiring employees for the new stores, the manager is considering the idea of conducting a job analysis for each position.

Which of the following, if true, would best support the argument that the manager should use a position analysis questionnaire to collect job analysis information?
A) Compliance with EEO laws requires businesses to compile quantitative data.
B) Management wants to develop a pay scale for all employees at Purrfect Pets.
C) Purrfect Pets managers are unfamiliar with the typical routines of most employees.
D) Managers believe that some Purrfect Pets employees are overlooking important daily tasks.
E) The larger staff size now makes the business eligible for a cost effective health insurance plan.