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Donna Shader, manager of the Winter Park Hotel, is considering how to restructure the front desk to reach an optimum level of staff efficiency and guest service. At present, the hotel has five clerks on duty, each with a separate waiting line, during the peak check-in time of 3:00 P.M. to 5:00 P.M. Observation of arrivals during this time show that an average of 90 guests arrive each hour (although there is no upward limit on the number that could arrive at any given time). It takes an average of3 minutes for the front-desk clerk to register each guest. Donna is considering three plans for improving guest service by reducing the length of time guests spend waiting in line. The first proposal would designate one employee as quick- service clerk for guests registering under corporate accounts, a market segment that fills about 30% of all occupied rooms. Because corporate guests are preregistered, their registration takes just 2 minutes. With these guests separated from the rest of the clientele, the average time for registering a typical guest would climb to 3.4 minutes. Under plan 1, noncorporate guests would choose any of the remaining four lines. The second plan is to implement a single-line system. All guests could form a single waiting line to be served by whichever of five clerks became available. This option would require sufficient lobby space for what could be a substantial queue. The third proposal involves using an automatic teller machine (ATM) for check-ins. This ATM would provide approximately the same service rate as a clerk would. Given that initial use of this technology might be minimal, Shader estimated that 20% of customers, primarily frequent guests, would be willing to use the machines. (This might be a conservative estimate if the guests perceive direct benefits from using the ATM, as bank customers do. Citibank reports that some 95% of its Manhattan customers use its ATMs.) Donna would set up a single queue for customers who prefer human check-in clerks. This would be served by the five clerks, although Donna is hopeful that the machine will allow a reduction to four. 1. Determine the average amount of time that a guest spends checking in. How would this change under each of the stated options? 2. Which option do you recommend?
Process Management is about continuous improvement. Discuss similarities and differences between the Deming Cycle Methodology and the Kaizen approach to process improvement.
Construct time series plot. What type of pattern exists in the data. Use simple linear regression analysis to find the parameters for the line that minimizes MSE for this time series.
Describe the sources of power you can use to ensure that the advertising and production departments will help you make and sell toothpaste more effectively
Using Word, create a simple table showing a matrix of advantages and disadvantages for each of the following three types of contracts.
List the human capital and infrastructure needed to implement data sharing solutions. Include hardware, software, and Cloud storage solutions. Identify opportunities to enhance data-analytics efforts and capabilities.
many aviation programs are international in nature. commercial airliners are sold on the international markets and
The following table provides the Dow Jones Industrial Average (DJIA) opening index. Develop a trend line and use it to predict the opening DJIA index value for years. Compare the MSE for this technique with the MSE for the Trends line and comment on..
Suppose the firm in this example considers a second product that has a unit profit of $5 and requires 2 hours for each unit produced. Assume total production capacity remains 40. Use y as the number of product 2 produced.
Should a firm install an expensive safety device that will increase cost but that customers do not want. Are same principles involved in both these questions. Explain.
Sterling Corporation reports the following information: 2009 2010 2011 Units sold 20,000 20,000 20,000 Units produced 20,000 24,000 16,000 Fixed production costs $1,200,000 $1,200,000 $1,200,000 Variable production costs per unit $200 $200 $200 Selli..
Examine the concept of product life cycle analysis. Provide one example of the way in which this analysis can help an organization to determine whether to continue offering a specific service to the community it serves.
Contrast push and pull methods of moving goods and materials through production systems. What are the main benefits of a lean system? What are the benefits and risks of small lot sizes?
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