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The Department of Social Services represents a large portion of your county's budget and total number of employees. The job of eligibility technician is responsible for all client contact, policy interpretation,, and financial decisions related to several forms of public aid (e.g., food stamps, aid to families with dependent children). Eligibility technicians must read a large number of memos and announcements of new and revised policies and procedures. Eligibility technicians were complaining that they had difficulty reading and responding to this correspondence. The county decided to send the employees to a speed reading program costing $250 per person. The county has 200 eligibility technicians. Preliminary evaluation of the speed reading program was that trainees liked it. Two months after the training was conducted, the technicians told their managers that they were not using the speed reading course in their jobs, but were using it in leisure reading at home. When their managers asked why they weren't using it on the job, the typical response was, "I never read those memos and policy announcements anyway."
A. Evaluate the needs assessment process used to determine that speed reading was necessary. What was good about it? Where was it faulty?
B. How would you have conducted the needs assessment? Be realistic.
1. What is the transformation process? 2. Can the transformation process be applied to both goods and services?
Identify some of the best practices that leading companies using 3PLs have embraced. What value-added considerations would you take into account when considering the use of a 3PL? Which 3PL would provide the most suitable service to your organization..
A lathe machine which has a natural variation due to vibration given by std. dev (sigma) = 0.0001". This machine has been chosen to machine a straight pin of 1.000" diameter (nominal design) with a tolerance of +/- 0 .0001".
Which of the following is not a legitimate reason for a union to have a strike?
Fitzgerald and colleagues suggest that sexual harassment misbehavior includes all of the following facets except:
“In creating a strategy-supportive reward structure it is important to define jobs and assignments in terms of the results to be accomplished, not just in terms of the duties to be performed.”
Find some business journal articles that deal with culture and international expansion. Find one that lists some hypotheses. What kinds of decisions might be assisted by the results of testing these hypotheses?
Fiat has introduced a new car in the United States called the 500. Assume that your boss has the responsibility to forecast the sales of the 500 in the United States for the year 2012. He believes that Fiat will sell 85,000 of the 500s for 2012. Supp..
A garden shop wishes to prepare a supply of special fertilizer at a minimal cost by mixing two fertilizers, A and B. The mixture is to contain:
What is the purpose and function of the union?
Astro Industries of Minneapolis, MN, makes weekly shipments to 20 customers in the Dallas area. Each customer’s order weighs, on average, 1,500 pounds. A direct truck shipment from Minneapolis to Dallas costs $1,800. The maximum load per truck is 40,..
Performance measures such as average response times
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