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Assume that you have been appointed to turn a failing company around, and you identify TQM as the answer. Your project report submission should comprise answers to the questions that revolve around this situation and are related to TQM. Course Objectives Tested: 1. Define and compare internal and external customers of any quality project or process. 2. Compare and contrast Total Quality Management to ISO 9000. 3. Apply basic tools for improving the effectiveness of work processes including flowcharting, cause and effect diagrams and the use of root cause analysis methods. 4. Create charts and graphs to explain a statistical analysis of a selected project. 5. Develop a quality management plan including quality metrics, quality checklist, and process improvement plan. 6. Apply quality audit techniques to identify quality management system nonconformities and to apply problem-solving techniques for corrective actions. 7. Delineate the total quality management processes within each phase of the product and project cycle.
ABC distributors has an annual demand for an airport metal detector of 1,400 units. The cost of a typical detector to ABC is $400. Carrying cost is estimated to be 20% of the unit cost, and the ordering cost is $25 per order.
What do you think of Target's predictive analytics? How have you been affected by organizations that create a profile of you as a customer? Do you agree or would you suggest changes in how organizations are doing this?
Identifies and analyzes the most important external environmental factors in the remote, industry, and external operating environments
Analyze how total quality improvement has changed healthcare delivery on both the macro and micro levels.
Apple is also in a legal dispute with Microsoft Corp., which is challenging Apple's trademark for the term "app store."
Describe the steps in an implementation plan. Identify possible project issues
University fans support $192 ticket price increased overhead cost to 30000 from 25000 per section increase average class size. Illustrate what is multifactor productivity ratio.
Review the types of discrimination and discuss how discrimination impacts the overall quality of health care. Explain your rationale.
Which of the following does not define a service?
What sources could be used to evaluate the performance of people working in the following jobs?
Determine the utilization and the efficiency for each of the following situations: A loan processing operation that processes an average of 7 loans per day. The operation has a design capacity of 10 loans per day and the effective capacity of 8 loans..
A bottling plant fills 2,400 bottles every two hours. The lead time is 40 minutes and a container accommodates 120 bottles. The safety stock is 10 percent of expected demand.
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