Definition of quality states that if customer is satisfied

Assignment Help Operation Management

Reference no: EM131435680

1. The phase of DMAIC includes addressing project management issues that answer questions about what will need to be done, by whom, and when

A. control

B. analyze

C. define

D. measure

2. A(n) ………… an explicit, written document that defines a Six Sigma project

A. project charter

B. mission statement

C. definition statement

D. action plan

3. Based on the Pareto Principle, the majority of quality problems can be traced to

A. people

B. management

C. poor planning

D. relatively few causes

4. The employees that provide various reports to managers should View those managers as:

A. external customers

B. outer customers

C. internal customers

D. stakeholder-linked customers

5. The definition of quality states that if the customer is satisfied, the product has quality.

A. product-based

B. user-based

C. value-based

D. market-based

6. refers to how well a product achieves 1ts intended purpose

A. Performance

B. Serviceability

C. Reliability

D. Conformance

7. The “ phase of DMAIC focuses on determining why defects, errors, or excessive variation occur.

A. control '

B. measure

C. define

D. analyze

Reference no: EM131435680

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