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While telemarketing can be a difficult career, companies continue to utilize inbound and outbound telemarketing activities because they are effective and cost efficient. Web-driven service technologies offer ever-expanding modes of communicating with the customer. In this assignment, you will explore these activities. Refer to Chapter 12 as you complete this assignment. Write one paragraph per topic.
Define inbound telemarketing. Give an example.
Define outbound telemarketing. Give an example.
Describe the Web-driven service technology that you believe has the most potential to affect the customer service process. Explain. >
Text book for information needed:
Gibson, P. G. (2012). The World of Customer Service (3rd Ed.). Mason, OH: South-Western, Cengage Learning.
who can produce an average of 30 also 50 devices of 1st also 2nd types per day. Workers receive $10 per day also machine also overhead cost is $120 also $100 per day respectively. a. Compute Labour, material, machine also overhead productivity.
Alyssa's Custom Cakes currently sells 5 birthday, 2 wedding, and 3 specialty cakes each month for $45, $155, and $105 each, respectively. Alyssa's current multifactor productivity ratio is 1.25. assuming each cake costs the same to make, the average ..
Determine the four major types of contracting officers and analyze how they differ in scope and responsibility from one another.
Analyze the fundamental advantages and disadvantages of Baosteel's Foreign Direct Investment (FDI) strategy versus the other international strategies for expansion.
The quality system is an interconnected network of people, technology, procedures, markets, customers etc. However the most important part of the system is the what?
A company in California sells a computer program to auto dealers showing that car buyers should finance their purchase rather than paying cash. The program omits the effect of income taxes and misstates the interest earned on savings over the load pe..
Discuss and summarize the author's key points in the article titled "Conflict Management Strategies Used in Successful Family Business". The authors are Kenneth Kaye and Ritch L. Sorenson.
Imagine you just started your own business and you have 20 employees. You are the manager/owner of the business. Please select a process that you learned this week and explain how this process will be used for your business.
What percentage of time during the year will this item be produced. What is the annual cost for odering and holding inventory
Examine how the total quality management process is a strategy for a competitive advantage for your business. Identify the key elements of just-in-time manufacturing and its impact on quality assurance for your selected business.
Calculate the capacity of each machine center and the capacity of the system. Suggest ways Beck can expand capacity without purchasing new equipment.
Depending on the nature of the business, the nature of the product, and the nature of the market place, the chosen process design will obviously be different.
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