Customer service-smart business plan

Assignment Help Operation Management
Reference no: EM13857335

Customer Service

Airline Industry offers a separate counter for their first class customers – is this consumer discrimination.

Question –

1. Identify a similar industry that engages in this practice.

2. Is this a smart business plan?

3. Why is it a smart business plan or why not?

Reference no: EM13857335

Questions Cloud

Steps in the design of quality control system : Outline the steps in the design of a quality control system. These steps can be found in narrative form within section 9.1 of your textbook. Discuss how the steps can lead to higher efficiency in an organization.
Endeavor undertaken to create : A project is defined as a(n) _____ endeavor undertaken to create a(n) _____ product, service, or result.
Contingency plans are created : Contingency plans are created
Research on the interrelated topics of big data : Do some research on the interrelated topics of Big Data, Business Intelligence, and Data Analytics. Give some thought to how the use of such IT resources and strategies might benefit a company
Customer service-smart business plan : Airline Industry offers a separate counter for their first class customers – is this consumer discrimination. Identify a similar industry that engages in this practice. Is this a smart business plan?
Customer service and transportation : Write the top three interactions you believe are critical to a functional supply chain. These interactions may have to do with communication, customer service, transportation or any other functions within the supply chain
Transportation problem : Transportation problem. A company has m manufacturing facilities. The facility at the ith location has capacity to produce bi units of an item. The product should be shipped to n distribution centers.
Average does agent work for this call center : A call center employs 960 agents. Every month 60 employees leave the company and 60 new employees are hired. a. How long on average does an agent work for this call center?
Hire inexperienced employees : Which would you rather do: Hire inexperienced employees and train them within your company, or spend more money on higher salaries for employees with greater experience? Provide reasons for your answer.

Reviews

Write a Review

Operation Management Questions & Answers

  Maximize the profit it generates from the combines sales

Bill Murray Motors is an auto dealership that specializes in the sale of station wagons and light trucks. Because of its reputation for quality and service, Bill Murray has a strong position in the regional market, but demand remains somewhat sensiti..

  Evaluate the individual''s leadership style

Describe the leader in terms of his/her current position and how you know the leader. Note that you should consider using fictitious names of both the individual and the organization. Evaluate the individual's leadership style.

  Explain how do societal trends influence the practice

Explain how do societal trends influence the practice of management. Illustrate what are the implications for someone studying management.

  Produce goods for inventory rather than-specific customer

Which type of process would be LEAST likely to produce goods for inventory rather than for a specific customer request?

  Human resources field we frequently use the saying hire hard

In the Human Resources field we frequently use the saying hire hard manage easy.

  Define the planning for the community building session

The planning for the community building session is almost complete. The last details are how to conduct the plenary sessions for sharing information across groups to develop key priorities and themes that will need to be addressed.

  The number of no-shows is normally distributed

The number of no-shows is normally distributed with a mean of 50 and standard deviation of 15. If a customer with booking cannot be given a room, NLI reimburses them with cash equal

  Find any differences in implementing innovations

Did you find any differences in implementing innovations in the service industry and the manufacturing industry. Explain those differences and your logic.

  How the company can sustain this position over time

Select a company that you believe uses its employees to achieve a competitive advantage. Discuss how the employees effectively execute the strategy and how the company can sustain this position over time.

  Should company pursue additional acquisition

Illustrate what strategic actions should P&G executives undertake to ensure Gillette acquisition ultimately benefits shareholders. Illustrate what must be done to achieve expected 1 + 1 = 3 benefit. Should company pursue additional acquisition.

  What will the last unit cost to build

A. What will the last unit cost to build? B. How long will it take to build the 20 missile guidance controls? C. What will the cost of the contract be for first 10 controls?

  Research target and determine which of the four quadrants

Research Target and determine which of the four quadrants of the BCG Matrix you feel it fits into

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd