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Culture enhance the trust customers

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Reference no: EM131323036

1. How can a TQM-based culture enhance the trust customers have in a company's products and services? What specific TQM-based values and policies would help to build customer trust? Use a specific example in your response.

2. What actions should leaders take to demonstrate support for SCM implementation? Why is strong leadership an essential component of SCM implementation?

Reference no: EM131323036

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