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1. Critical and belittling is a manifestation of which behavior.
2. It has been estimated that at least 50% of the providers time with patients is spent communicating.
3. Good communication with all patients regardless of whether they are difficult or not is important.
4. Patients that are manipulative frequently display a number of behaviors where they test the interest of others and invoking guilt.
5. Providers can expect fearful patients to behave in demanding ways, families to be critical of their relatives care, and co-workers to be on edge.
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