Craft a strategic plan that leads to a competitive advantage
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Managing Health Care Quality

Imagine that you are a hospital administrator at the Sunlight Hospital in California. The main complaint among the patients is the quality of care. Your job is to understand the state of the hospital, create value, increase efficiency, and turn the facility into a local hospital of choice.

Whenever you are making visits in various wards to meet the employees and the patients, you hear how the patients love the hospital, but they would like to see certain improvements in care.

The employees seem to be very busy executing their duties and not interacting much with the patients. The hospital board has asked you to compile a report of your findings and suggested strategy for achieving the hospital's current goals.

Note: You may create and / or make all necessary assumptions needed for the completion of this assignment. Write a four to six (4-6) page paper in which you:

1. Classify five (5) measurements of quality of care in a hospital, and justify the major reasons why you believe these measurements matter to patients in their process of choosing a hospital for emergency or inpatient care.

2. Specify four (4) main features in health care organizations that can be used to design a successful quality improvement plan. Articulate the significant manner in which the specified features can lead to failure or success of quality of care in Sunlight Hospital.

3. Suggest the salient reasons why quality of care would add value to and create a competitive advantage for the Sunlight Hospital. Justify your response.

4. Use four (4) recent (within the last five years) quality academic resources in this assignment.

Your assignment must follow these formatting requirements: .Be typed, double spaced, using Times New Roman font, with one-inch margins on all sides; citations and references must follow APA or school-specific format.

Check with your professor for any additional instructions. .Include a cover page containing the title of the assignment, the student's name, the professor's name, the course title, and the date.

The cover page and the reference page are not included in the required assignment page length. The specific course learning outcomes associated with this assignment are:

Propose methodologies that have been proven to increase value in health care delivery systems

Examine leadership and management frameworks that are most applicable to a certain organization type within the health care industry.

Craft a strategic plan that leads to a competitive advantage within a certain market.

Use technology and information resources to research issues in health care management.

Write clearly and concisely about health care management using proper writing mechanics.


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Health Care Centre – Quality Of Care 1
Introduction 1
Quality Of Care And Its Measurement 2
1. Hygiene 2
2. Consultation And Waiting Time 2
3. Proper Staffing And Nursing 2
4. Food And Other Resources 2
5. Post-Treatment Care 3
Features To Desing Quality And Gain Competitive Advantages 3
O Improving Accessibility 3
O Trained Personnel 3
O Equipment And Technology 3
O Improved System Of Check-Ins And Check-Outs 3
Importance Of Quality In Health Care Centres 4
References 4

Sunlight Hospital is a health care centre located in California. The health care centre is extremely reputed in the area and provides exceptional health care facilities. The patients that walk in for consultation in the hospital often show their love towards the health care centre due to a number of reasons but most of them have complained that they would like to see an improvement in care i.e. many of the patients have complained about the quality of care. Further, the employees are also too busy in their duty which makes it difficult for them to interact with the patients. As the administrator of the health care centre, I have been given the responsibility to present a report and suggestions that would help the hospital in achieving its current goals of creating value, increasing efficiency, increasing quality of care and turning the health care centre into a local hospital of choice. Therefore, in this report we would discuss a number of suggestions and strategies that would be helpful to the health care centres in improving the quality of care provided to the patients and achieving other goals and objectives.

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