Context diagram of the veterinary hospital registration

Assignment Help Business Management
Reference no: EM131221161

Case Study Scenario

The purpose of the Veterinary Hospital Registration system is to handle and record all the information relating to the clients, veterinarians, pets, treatment administered, insurance coverage and appointments (open, closed, denied, cancelled and missed). The clients are owners of domestic animals such as cats, dogs, caged birds and so on. Some of the veterinarians at the hospital are specialists in particular types of animals but the majority can treat most types of animal.

All first-time clients of the hospital must register using the hospital's online registration system over the internet. For registration, the client must provide the following information: name and address, national ID number, date of birth and an email address. Once registered, a client will be given a username and password to be used to log into the system to make appointments in the future. The username and password will always be emailed to the client at the email address provided. The client will also be assigned a unique account number which will identify the client for the life of the system.

A record is kept of the pets belonging to the clients who have registered with the hospital. Details of all pets are recorded online during the client's registration. These details include the pet's name, animal type (for example: dog, cat), pet's date of birth, date registered with the hospital and the number of the insurance plan covering the pet. The pet will also be assigned a unique pet ID number which will identify the animal for the life of the system. All clients must register their pets in advance of them ever needing to see a vet at the hospital for treatment.

The hospital, in association with an insurance company, offers insurance coverage for pets belonging to clients. All clients must have an insurance plan for their pets to get treatment at the hospital. During the registration process, the system will access the insurance company's Computer System and allow the client to select a plan from a list of available insurance coverage plans. The selected plan can be for one or more pets and the plan can cover all or part of the cost of treatment. Details are kept of the plans taken up by clients including the insurance plan number, the date it was taken out, whether the plan covers one or more pet, the level of coverage and the treatments which the plan will cover.

Registered clients must make appointments for their pets in advance over the internet or by calling in to the hospital in an emergency. If a client is desirous of bringing two or more animals to the surgery each is treated as a separate appointment. For appointments to be made, clients will be prompted to provide their username and password to get access to the appointments module. Once the username and password is authenticated, clients will be prompted to provide their national ID number, the pet's ID number and the date requested for the appointment. The system will access the Vets database and the Appointments database and allow the client to choose from a vet from list of available vets and a time slot from the list of available time slots for each vet on the particular day requested. Once a vet and a time slot is selected, a record is created in the Appointments database. The record will contain client ID, pet ID, vet ID, the date, time slot, the status of the appointment (open) and the plan number of the insurance plan covering the pet. The client will then be allowed to print an appointment ticket with an appointment number and the details of the confirmed appointment. This printed appointment ticket is to be presented when clients present themselves at the hospital with their pets.

On the day of the appointment, the client must present the attendant at the hospital with the printed appointment ticket which the attendant will use to query the Appointments database to verify that the appointment is legitimate. The client will then provide ID documents to support all the information given over the Internet (name, address, national ID number). The system will automatically interface with the National Registration System to authenticate the client's national identification number. The system will also automatically interface with the insurance company's Computer System to query whether the insurance premiums for the insurance plan covering the particular pet are up-to-date. If the client's identification is not authenticated or the insurance premiums are not up-to-date, the appointment is denied. The appointment ticket is returned to the client stamped as "denied". The status field on the appointment record is updated to "denied".

After attending each appointment, the appointment ticket is stamped as "closed" by the attendant and returned to the client. The hospital attendant will also update the database with information concerning the treatment administered to the particular pet. A client sometimes makes an appointment and then either cancels it or does not turn up for the appointment. The hospital attendant will update the status field of the particular appointment record as "cancelled', or "missed" accordingly.

The management of the hospital must be able to identify clients who regularly make appointments that they do not keep and to provide reports and make ad hoc queries from all the data stored in the database of the hospital registration system.

a) Draw a Context Diagram of the Veterinary Hospital Registration system using the Dia diagramming softwarefrom the perspective of the personnel at the Veterinary Hospital.

Reference no: EM131221161

Questions Cloud

Distinct sectors of the organization such as marketing : Create a related operational tactic for 3 distinct sectors of the organization such as marketing, finance, accounting, etc.
Evaluate the following excerpts from the report : The owner of a medium-sized home-building center specializing in custom-designed and do-it-yourself bathroom supplies requested the Liska and Leigh Consulting Firm to prepare a report on the customer profile of the bathroom design segment of the h..
Analysis of psychology-related problem or challenge : For the final Portfolio Project, write a paper that includes an assessment and analysis of a psychology-related problem or challenge. Include the following in your paper:
Discuss four themes you will emphasize in your lecture : Discuss at least four themes you will emphasize in your lecture. State why you selected those themes and support your argument with historical data.
Context diagram of the veterinary hospital registration : The purpose of the Veterinary Hospital Registration system is to handle and record all the information relating to the clients, veterinarians, pets, treatment administered, insurance coverage and appointments (open, closed, denied, cancelled and m..
Understand about stratification and the intersecting factors : Read these articles:- What did you come to understand about stratification and the intersecting factors of class, race and ethnicity?
Explain why the given statement is false : Jewish Law permits the worship of God's creations as long as they are seen as a channel to worshipping God him/herself. Explain why this statement is FALSE.
Write essay that discusses the role of darwinism in america : Write a 1,000-1,250 word essay that discusses the role of Darwinism in America. Include in your essay an explanation of how Darwinism was used to classify some people as inferior and justify actions against them.
Sourcing decision cycle framework : Describe the Sourcing Decision Cycle Framework and how it helps in making sourcing decisions. What are the key reasons for an IS organization to make its own systems? What are the key reasons for buying an application?

Reviews

Write a Review

 

Business Management Questions & Answers

  Identify specific laws or policies you have reviewed

Identify specific laws or policies you have reviewed. Elucidate your position on communication privacy laws and policies in the workplace.

  When and how should a company train its employees

Does the size of the company affect the recommended training and would you train only new hires, or conduct regular, on-going training?

  Explain how decision will impact your company

However, you know that in order to capitalize on this you must expand rapidly within existing markets and internationally. Outline the options for financing your expansion. Discuss how this decision will impact your company in financial and cultur..

  Financial and business advice

Max owns a dairy farm in Wisconsin. During the year, he makes 10 phone calls to his sister Ruby, who is an accountant. The calls, which total $150, are for financial and business advice. Ruby prepares Max's business and personal tax returns.

  Problem regarding the strategies that australia

What are some strategies that Australia can use to export their steel and iron ore resources?

  Global marketing report

kindly find file for the further description. Digital marketing tools (especially the internet) allow even small businesses to expand internationally.

  Discuss the drivers, synergies and strategy

Select and identify a diversified firm  and discuss the drivers, synergies and strategy being employed in their diversification efforts.

  Critical decision choose an organisation and write a report

choose an organisation and write a report for the board about a critical decision the organisation must make based on a

  Analysis gives students an opportunity to identify weakness

analysis gives students an opportunity to identify weaknesses in time management and to propose remedies. The problems involve several managerial functions, including delegation, planning and monitoring.

  Models of the firm and for model

Discuss the basic models of the firm and for each model, clearly highlight its assumptions and limitations.

  An attempt to match aces international presence

Would you recommend Lowes enter the Australian market with 150 new stores as currently planned in an attempt to match Aces international presence?

  Training needs analysiswhat is the difference between a

training needs analysiswhat is the difference between a proactive training needs analysis and a reactive training needs

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd