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A new shopping mall is considering setting up an information desk manned by one employee. Based upon information obtained from similar information desks, it is believed that people will arrive at the desk at a rate of 20 per hour. It takes an average of 2 minutes to answer a question. It is assumed that the arrivals follow a Poisson distribution and answer times are exponentially distributed. Assume that the information desk employee earns $10 per hour. The cost of waiting time, in terms of customer unhappiness with the mall, is $12 per hour of time spent waiting in line. Assume there is an 8-hour day. Answer the following questions. Step by step how to do? What is the total cost for waiting per day? What is the total cost (salary + waiting cost) per day?
Drawing on relevant studies and models , critically evaluate this statement. Use business examples to support your argument.
Identify different kinds of capacity and capacity constraints.
In the context of an organization with which you are familiar, come up with a definition of 'customer retention'? What customer-related data does the organization have that indicates success or failure at retention?
Your task is to provide a comprehensive report as to how these digital innovations would directly influence their strategic planning processes.
Critically discuss the proposition that "Firms succeed because of the nature of the resources under their control rather than their strategic response to the competitive environment"
What are the dimensions of Strategic management? 2. Critically analyze the concept of BCG Matrix.
Analyze concretely the strategic decision made by Whirlpool and discuss judiciously what made the company draw-out Successful strategic initiative to compete in the market and how each strategic level has been carefully decided.
The mean wage is Rs. 75 per day, SD wage is Rs. 5 per day for a group of 1000 workers and the same is Rs. 60 and Rs. 4.5 for the other group of 1500 workers. Find the mean and standard deviation for the entire group.
Overview of the divisions with links to divisional and brand sites - What did you learn; what could you now apply in your own organisation/new business ideas and what lessons would you like to share?
Major Aspects of doing Business Internationally
Find the key differences between customer perceived value and customer delight.
Describe each of the activities that comprise strategy evaluation. What are some of the reasons for and against the U.S. adopting international financial reporting standards (IFRS).
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