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Case Study - Local Bank
A local bank has a single drive-through window with arrival times and service times that follow the distributions from the following tables:
Time between arrivals (min)
(%)
1
15
2
24
3
27
4
22
5
12
Service Time (min)
Unloading Frequency (%)
35
28
Use Excel (RAND, LOOKUP, Data Tables) to simulate the arrival of 200 customers to compute each of the following measures:
a) Average time a customer waits for service
b) Average time a customer is in the system (wait plus service time)
c) Percentage of time the server busy with customers (utilization factor)
Replicate each measure 20 times to compute the average.
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