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This question is based on the Pate Memorial Hospital Case.
Observed Patronage Patterns by Time of Day - Assume that the clinic is treating 20 patients/day
Time Period
% of patients
# of patients
Patient/hour
11 AM - 2PM
70%
14
4.7
Pother (5 hours)
30%
6
1.2
Overall
100%
20
2.5
Address the following
a) Compare the patient incidence in the above table to the desired rate of 4 Patients/hour. What specific problems do these data pose for the PMH clinic? Explain your logic.
b) Suggest approaches to solve the problem from
- demand side (modifying patient behavior)
- supply side (modifying Clinic behavior)
Which of the above 2 approaches would you recommend? Briefly explain. You may incorporate modern technology such as websites, texting, social media etc. if you wish.
c) Briefly consider the issues posed by the complex decision process in your answer.
I need help on these questions below. You may submit electronically via Blackboard or as a hard copy. The exam is open book, open note and may be attempted on an individual basis or in cooperation with one other fellow student. In the latter circumstance equal contribution is assumed. While you may consult written materials, you are not to discuss your answers with anyone other than your collaborator, if there is one. If you quote substantially from a source it should be cited! Submission of your exam attests to your acceptance of these conditions. Please submit your exam in a unified file, i.e. NOT a single item in a file. You may submit a scanned copy but .JPEG is not acceptable. MSWord is also welcomed! Include your name on the FILE ITSELF. Best of luck!
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