Compare and contrast the service positioning matrix

Assignment Help Operation Management
Reference no: EM131262051

No Plagiarism Please Answer each Discussion in 1 to 2 paragraghs only

Discussion 1

"Goods and Service Design" Please respond to the following:

From the e-Activity, examine some of the steps that are involved in designing goods and services. Select two services or two products that are currently on the market. Use Exhibit 6.1 from Chapter 6 of the text to compare and contrast each step, and determine the similarities and areas where they differ.

From the e-Activity, suggest at least two changes to specific areas of the process design phase that may lead to improvement in operations. Provide a rationale to support your suggestion.

Discussion 2

"Service Positioning versus Product Process" Please respond to the following:

Compare and contrast the service positioning matrix and the product process matrix in terms of their differences and similarities.

Provide at least one example currently used in business for each of the matrixes and evaluate their benefits and limitations within the industry you chose.

Evaluate how each matrix is unique in the way it addresses the needs of the customer.

Reference no: EM131262051

Define various types of service operations

Choose companies or industries for which JIT would be totally inappropriate. Categorize different scheduling procedures for various types of service operations, such as resta

Proper way to evaluate and reward a team

So you have implemented teams and the project is now complete at your workplace. As the team leader, what factors need to be considered to determine if the project/task was "s

Under a pure comparative negligence rule

Malcolm was involved in an auto accident. He was judged to be 20 percent at fault in the accident, and the other party was judged to be 80 percent at fault. Malcolm's actual d

Threats present in the external environment

Apply a PESTEL framework to analyze PepsiCo’s external environment. Conduct a SWOT analysis to see how PepsiCo is addressing the opportunities and threats present in the exter

Organization and employee development human resources

Once the training analysis is completed, the organization and employee development human resources specialist uses adult learning theories to turn the training needs into tr

Choose healthcare provider or healthcare facility

Based on information from the Websites we have viewed and discussed, how might this information affect your decision to choose a healthcare provider or healthcare facility? Fo

What was described as the sandpaper test

Colgate- Palmolive CO. ran television commercial to show that its shaving cream, Rapid Shave, could soften even the toughness of sandpaper. The commercial showed what was desc

How urgent was need for general motors to become saturnized

How was Saturn able to perform as of 1993? Should Saturn be spun off from General Motors and established as a separate car company or not? Why? How urgent was the need for Gen

Reviews

Write a Review

 
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd