Companies differentiate themselves through service quality

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Reference no: EM132234062

1. In relation to the Hong Kong legal system, explain the importance of the Basic Law to the Hong Kong Special Administrative Region.

2. How do companies differentiate themselves through service quality? Do u have any examples?

3. Your client is a regional bank named River Community Bank that was recently acquired by a national bank named Bank of USA. You are responsible for crafting the internal and external communications about the name change. What are three questions that you would ask in the focus groups?

Reference no: EM132234062

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