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Comcast’s call center had a problem with unresolved incidents. Customers who called in for technical help often had to make follow-up calls because the first recommended solution did not work. Since the call center staff were expected to handle an average of 10 calls per hour, Comcast suspected that calls were being terminated before the complaint had been resolved. As a possible solution, they hired supervisors to randomly listen into calls so as to better monitor inappropriate call terminations at a cost of $8,000 per month. This cut down the need for follow-up calls and, more importantly, increased customer retention. The number of customers who called in a complaint and would terminate services within three months was cut from 150 to 130. How large must the present value of a retained customer’s contribution margin be for additional monitoring to be profitable?
Cody signs and returns a letter from Dora, referring to her sale of the Bar-D Ranch and its price. When Cody attempts to complete the deal, Dora refuses, claiming that they have no contract. Cody claims they do. What standard determines whether the..
Review key elements which characterize and define health insurance. Assemble a 400 word brief which identifies two of the most important characteristics of health insurance and provide for each characteristic identified Two economic advantages to pat..
What are specific Strategies that help build constructive behaviors and help increase collaboration and understanding in newly adoptive communication tools in an organization?
Assignment On Tracking Progress on Sustainability Goals. Good intentions must be followed by actions leading to measurable outcomes. Sustainability initiatives and their outcomes are tracked through accountability systems and transparent reporting..
Sally works as a welder at Heavy Iron Works Company. She is the only female welder in a shop with ten male welders. Teddy is the manager of that shop with Sally and the ten male welders. What factors will be considered in determining whether there i..
Suppose you are a government official of a small but fast growing emerging economy. A company wants to come to your country to start selling a clean fuel that has previously been unavailable there, and it wants to pump the fuel directly into your cou..
The project manager should schedule the post-project evaluation meeting with the customer or sponsor for a time when the customer is in a position to pay all the expenses.
Explain how do societal trends influence the practice of management. Illustrate what are the implications for someone studying management.
Design specifications require that a key dimension on a product measure 100 +-10 units. A process being considered for producing this product has a standard deviation of four units. What can you see (quantitatively) regarding the process capability? ..
What is meant by mass customization? How can market conditions and consumer desires affect customization?
What are the challenges in moving towards Value-Added Health Care? Consider value from the various stakeholder perspectives and could value be like the term quality...difficult to describe and/or measure? Any relationship to pay-for-performance?
Has free agency helped or hurt professional sport? Why do you think this way? Explain in detail. Give examples
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