Characteristics of intangibility-heterogeneity-perishability

Assignment Help Operation Management
Reference no: EM131428819

In Ch. 12, provide two examples of services and then explain the nature of their four characteristics of intangibility, inseparability, heterogeneity and perishability. Also, provide two examples each of people processing, possession processing, mental stimulus processing and information processing that are not listed in the book.

Reference no: EM131428819

Questions Cloud

What is the per member per month : FloridaCare HMO assumes that each 2,000 members will require 500 inpatient days of hospitalization. Furthermore, it plans to pay contracting hospitals $900 per inpatient day for care provided. What is the per member per month (PMPM) inpatient cost..
Explore the legal rights and responsibilities of the tenant : Larry Landlord has recently renovated an apartment and has put it on the market to be rented for $800.00 a month. Larry Landlord has been in business for approximately five (5) years and has had both positive and negative experiences with tenants...
What price should be set under full cost pricing : Assume a clinical laboratory is considering a new test. Here are the key assumptions: annual fixed direct costs = $40,000, annual overhead allocation = $10,000, variable cost per test = $8, and expected volume = 10,000 tests. What price should be ..
Cost driver for housekeeping costs : Assuming that the cost driver for housekeeping costs is the amount of occupied space, what is the allocation of housekeeping costs to Department A?
Characteristics of intangibility-heterogeneity-perishability : Explain the nature of their four characteristics of intangibility, inseparability, heterogeneity and perishability. Also, provide two examples each of people processing, possession processing, mental stimulus processing and information processing tha..
What is the cost variance for chatham clinic : Chatham Clinic has accumulated the following information regarding its patient visits: Static budget: Patient visits: 1,500 Variable cost per visit: $50 Fixed costs: $100,000 Actual results: Patient visits: 1,600 Variable cost per visit: $55 Fixed..
Explain the concerns of using stimulant drugs to treat adhd : Create a brochure that explains the benefits of using stimulant medications and addresses the concerns of parents of children with ADHD
Common shares outstanding : If Earnings Per Share is $2.50, and there are 200,000 Common Shares outstanding, how much were earnings
Region has health information exchange : Investigate whether your state or region has a Health Information Exchange/Regional Health Information Organization (RHIO) in place or under consideration. Identify who is involved in the RHIO and review the progress thus far in development.

Reviews

Write a Review

 

Operation Management Questions & Answers

  Analysis of the case

How should Radisson (p 25 of case ) define and implement their service guarantee?  What role should information technology play in accelerating the drive to improve service quality? How should Radisson measure and improve customer satisfaction and em..

  Business experience did not make agreement unconscionable

Catherine (wife) and Peter (husband) Mallen had lived together unmarried for some four years when Catherine got pregnant and a marriage was arranged. Peter asked Catherine to sign a prenuptial agreement. Further, he contends that disparities in the p..

  What is the total cost of ordering and carrying sugar

A bakery buys sugar in 15-pound bags. The bakery uses 5000 bags of sugar each year. Carrying costs are $20 per bag per year. Ordering costs are estimated at $5 per order. Assume that the bakery is open 250 days a year and its daily demand is estimate..

  Integrated marketing communications strategy

Integrated Marketing Communications (promotion) strategy for your company. Describe a movie theaters integrated marketing communications (promotion) strategy. How do you communicate with your target market? What is the best means of communication for..

  What production run size should be used

Annual demand is 37,500 pies per year. What production run size should be used?

  Sensitivity analysis

Sketch the results of a sensitivity analysis

  Assume that investors cannot observe effort

Consider a firm where the effort undertaken by managers can affect cash flows in the next period. For simplicity, assume managers either exert low effort or high effort. Assume that investors cannot observe effort. Assume that, with low effort, the f..

  How would you rate the comparative competitiveness

How would you rate the comparative competitiveness of the two companies and if you are employed by company ABC that does not employ SPC, how could spec help the firm and how would you recommend?

  Franchise agreement require

David Unkar holds a Dunkin' Donuts franchise. The terms of his franchise agreement require him to use only those ingredients furnished by Dunkin' Donuts. He is also required to buy its napkins, cups, and so on, witht the Dunkin' Donuts trademark on t..

  Expense reimbursement system

You are a manager, and you believe the expense reimbursement system for salespeople is far too slow, taking weeks instead of days. How would you go about convincing other managers that this problem needs to be addressed?

  About the quantity and quality

QUANTITY: How long/ short do these lists come out as? What does this say about the relative significance these “things” have for us? QUALITY: How positive/ negative are the words on the list? b. What does this say about the relative significance thes..

  What are the total monthly expenses for telephone cards

(RentAPhone) RentAPhone is a new service company that provides European mobile phones to American visitors to Europe. The company currently has 80 phones available at Charles de Gaulle Airport in Paris. What is the average number of telephones the co..

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd