Baldridge performance excellence program

Assignment Help Operation Management
Reference no: EM131340738

There are three imperative steps that need to be taken. The first is a strong commitment by leadership to this very high level of safety and quality. The leadership must set the goal and example for everyone in order to achieve high reliability. The second is to embed all of the principles and practice of a culture of safety throughout the organization which emphasizes trust, reporting of unsafe conditions, and highly effective improvement over time. The third step is to utilize powerful Robust Process Improvement tools like Six Sigma, Lean, and change management to create near perfect processes, similar to the tools that we see in industries like commercial aviation today, and sustain very high levels of safety over long periods of time.
-Dr. Mark R. Chassin

These three steps: commitment by leadership, development of a culture of safety, and the use of process improvement tools, are the core recommendations made by Dr. Chassin, the president of The Joint Commission and the president of the Joint Commission Center for Transforming Healthcare. A first step in identifying whether these recommendations are being met is to compare elements of an organization to criteria which have been identified as essential to high-reliability organizations.

To prepare for this Assignment:

Consider the three steps described by Dr. Chassin and the seven major criteria of the Baldridge Performance Excellence Program, and reflect on how these recommendations can apply to health care organizations, specifically to long-term care facilities.

The Assignment:

In this Assignment you will identify major elements of high-reliability organizations providing long-term care. According to the Baldrige Performance Excellence Program (MBNQA), the criteria are as follows:

  • Leadership
  • Strategic planning
  • Customer and market focus
  • Measurement, analysis, and knowledge management
  • Human resource focus
  • Process management
  • Business/organizational performance results

Using the Highly Reliable Organization Matrix located in this week's Learning Resources, complete the matrix by typing in the elements which meet the criteria in rows and columns. Describe each element briefly, give an example as to how this can be met in a long-term care facility, and explain the expected impact on patient care.

Based on the results of the Highly Reliable Organization Matrix, write a 1- to 2-page executive summary to the board of directors of the long-term care organization, describing elements which meet the criteria from the matrix and how any missing elements of the criteria for excellence can be met.

Reference no: EM131340738

Questions Cloud

What is the cost per month dollars : You are planning an extended trip to India and have located some housing that you can lease for 37,250 rupees per month. What is the cost per month in U.S. dollars if the exchange rate is Rs1 = $.01606? $1,311.27 $709.30 $598.24 $1,208.15 $695.35
Debating between spending week : You are debating between spending a week in Brazil or a week in Chile. You've estimated the cost of the Brazilian trip at 56,300 reals and the Chilean trip at 13.6 million pesos. The currency per U.S. dollar is 2.5658 reals and 609.10 pesos. If you p..
What is the cross rate in terms of swiss francs : Assume the spot exchange rate for the Hungarian forint is HUF221. Also assume the inflation rate in the United States is1.6 percent per year while it is 3.5 percent in Hungary. What is the expected exchange rate 3 years from now? Assume the direct qu..
How does present value of lump sum compare to present value : How does the present value of a lump sum compare to the present value of an annuity? How does the future value of an ordinary annuity compare to the future value of an annuity due?
Baldridge performance excellence program : Consider the three steps described by Dr. Chassin and the seven major criteria of the Baldridge Performance Excellence Program, and reflect on how these recommendations can apply to health care organizations, specifically to long-term care facilit..
The current risk free rate in the united states : Lakonishok Equipment has an investment in Europe. The project costs €9.5 million and is expected to produce cash flows of €2.7 million in year 1, €3.1 million in year 2, and €2.8 million in year 3. The current spot rate is $1.23/€. The current risk f..
Discuss about the globalization of american sports : Globalization Term Paper. Topic is Globalization of American Sports Acceptable lengths for the term paper will be, including references, charts, graphs, etc. If your term paper is late you will lose 10% of the remaining term paper portion of your f..
Expenditures in governmental fund financial statements : In the governmental fund types, expenditures are generally recognized when resources are acquired. Liabilities are generally recognized if they will be liquidated with available expendable financial resources. Define “available.” Relate the definitio..
What are the seasonal indices for each month : a. What are the seasonal indices for each month? b. What's the "best" forecasting method on the deseasonalized data? Provide a summary table of the different forecast methods you looked at (try at least 3 methods, in addition to any naïve ones you..

Reviews

Write a Review

 

Operation Management Questions & Answers

  List some advantages and disadvantages associated with

list some advantages and disadvantages associated with booking a trip yourself as well as using a travel agent. what do

  Refer back to three organizational charts

Step 1 In this chapter, refer back to three organizational charts that are illustrated. Southwest Airline, Hersey Foods and Microsoft. For each chart, identify four shortcomings based on the guidelines presented in this chapter. Step 2 For one of tho..

  Future of multinational enterprises

What are your thoughts about the future of Multinational Enterprises (MNEs). You may rely on current events, other readings, and a YouTube video you have identified to establish an informed opinion on the subject.

  Accounting-human resource-supply chain and marketing team

For many months, your prospective ERP customer has been analyzing the hundreds of assumptions built into the $900,000 ERP software you are selling. So far, you have knocked yourself out to try to make the sale. At the very least, the customizing will..

  Compute the annual total cost

Compute the annual total cost (i.e. the Purchase cost + Ordering cost + Holding cost). (Please read the question more than once)

  Determine how the information was logically organized

Determine how the information was logically organized

  Advise LC on the effective implementation

You are a consultant who has been employed to advise LC on the effective implementation of these strategic changes - Business Process Models and Strategy Analysis

  Theory of constraints-about inventory and quality

Give an example of a company that does or could use TOC (Theory of Constraints)? What does Lean have to say about inventory and quality?

  Fixed overhead should be based upon

When allocating costs to inventory produced for the period, fixed overhead should be based upon

  Why value-based leadership important to influence of culture

Why is values-based leadership so important to the influence of culture? Does a symbolic act communicate more about company values than an explicit statement? Explain thoroughly.

  Compute the multifactor productivity under each system

Compute the multifactor productivity under each system. Use carts per dollar cost (labor plus equipment) as the measure. (Round your answers to 2 decimal places.)

  The leader factor in contingency leadership theory is based

Contingency leadership theories contend that there is no one best leadership style for all situations. The leader factor in contingency leadership theory is based on: Fiedler's model of contingency leadership recommends that if a leader and situation..

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd