Assess customer satisfaction with the shopping experience

Assignment Help Operation Management
Reference no: EM131434332

A retail consultant studies local Walmart stores to try to assess customer satisfaction with the shopping experience. She begins by examining the ACSI scores for retailers. In the late 2000s, Walmart instituted a policy of increasing the width of the aisles and decreasing the amount of floor space containing huge product displays. Management believes that this was a bad move because when consumers see less, they buy less. Managers argue that the best operating policy is “piling high and selling cheap!” Put as much product on the sales floor as possible and price them as low as possible. This policy is supported by keeping distribution costs low. In addition, management believes that labor costs must be kept low to maintain profitability.The local Walmart is worried about losing business to smaller local supermarkets and dollar stores.

1. What type of attitude scale is used by the ACSI, if any?

2. What type of attitude study might you design if you were the consultant?

3. Design a survey that would measure beliefs and attitudes toward Walmart and a competing dollar store.

4. How would you use results from this approach to diagnose potential problems for Walmart?

Reference no: EM131434332

Consider version of the eoq model

Consider a version of the EOQ model where ordering is restricted to power of 2 intervals. That is, the order interval T (length of an ordering cycle) is restricted to be eithe

What are the benefits and costs of planning

What are the benefits and costs of planning? Do you always make plans for your work? Please explain the flexibility about the plans. And how can you build flexibility into you

Principle of selling class

List and compare the probable functional, situational, psychological, social, and knowledge needs of (a) a large financial investment office and (b) a college student, both of

Share your experiences with training

Share your experiences with training. What are some of the advantages and disadvantages of the different training methods? Do you think employees of different generations have

Why training must be a strategic imperative in public

Discuss why training must be a strategic imperative in public and nonprofit organizations and what kinds of analyses need to be made to determine the training needs of an orga

Demonstrate new learning that has occurred

The primary function of human resource management is to increase the effectiveness and contribution of employees in the attainment of organizational goals and objectives. iden

Hire a candidate who purports to be a psychiatrist

You are the administrator of a suburban mental health clinic in need of psychiatrists. You hire a candidate who purports to be a psychiatrist. Over a one year period you notic

How can cji assure continued contract compliance

Should CJI continue to use Heavey to supply pumps, should they make them in-house, should they consider one of the other suppliers, or should they do some combination of the


Write a Review

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd