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Please answer each in 2-3 paragraghs or LESS! 1. "Customer Service - Zappos" Please respond to the following:
From the e-Activity, analyze the role that customer service plays and determine the service management skills at Zappos. Evaluate the different way(s) that Zappos creates a superior customer service.
Choose at least two OM activities in Exhibit 1.1 from Chapter 1 of the text. Evaluate how each of the activities impacts the management of goods and services that Zappos provides. Include one to two examples from each activity to support your position.
2."Value Chains" Please respond to the following:
Choose an example of a global value chain and an example of domestic value chain. Compare and contrast the key challenges that the managers would face. Then, propose the ways to confront these challenges.
Utilizing the Exhibit 2.4 from Chapter 2 of the text, evaluate how each value chain you chose from Part 1 of this discussion can be described from a pre- and post-production service perspective. Provide at least two examples for each perspective.
Conduct a VRIO analysis of a successful firm relative to one of it's rivals. Contrat the value, rarity, imitabilty, and organizational aspects of its tangible and intangible
Using a current or a past company, construct an argument for the company to pursue CSR as a strategic necessity. How would you describe the culture and leadership related to CSR? How does your company define CSR? Are they on the right path or do they..
The Art's Center has an annual season preview where patrons are able to purchase tickets early. There are six stations. An average of 63 patrons arrive per hour. Each station spends an average of 16 minutes with each order. However The Gallo Center d..
What are key differences in distinguishing between Classical and Operant conditioning ? Please explain your answer in 250 words or more.
Describe the focus and goals of Organizational Behavior (OB). Why is this important to understand? How can this knowledge impact your career?
Many compensation professionals are faced with making choices about which discretionary benefits to drop because funds are limited and the costs of these benefits continually increases such as health care. Explain your rationale. Do such factors as t..
What, if anything, is unique about Google's approach to global management training at Google? Why do you think this program has been successful for Google employees? Would Google's approach work better at some type of organizations than others? Expla..
Is it ethical for the law to impose liability retroactively? Should government force a person to pay for doing something that was legal and carried no penalty at the time it was done? How accurately can loss of potential profit be estimated? What abo..
The Senior Vice President of Human Resources has just informed you that she would like for you to research various HRM practices of Fortune 500 companies. This research will be presented to the board of trustees next month. They want to review other ..
An accounting firm has just contacted your consulting business for assistance. They want to hire someone to do accounting and payroll. The bookstore is downstairs, while the office is upstairs in an older building. Summarize your consulting recommend..
Anyone good with linguistics? Are the following headlines transitive or intransitive?
What is your position on employer monitoring of worker web use? Why? Does your position come from the perspective of the employer or the employee? How would it change if you flipped your perspective? How much (if any) is a reasonable amount of time s..
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