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1. Why would a customer database be so useful for the companies described in this case? What would happen if these companies had not kept their customer data in databases?
2. How did better data management and analytics improve each company’s business performance? Give examples of two decisions that were improved by mining these customer databases.
3. Are there any ethical issues raised by mining customer databases? Explain your answer.
DESCRIBE legitimate and illegitimate conclusions. DEFINE hidden and expressed premises. BRIEF the steps in evaluating an argument.
The other time, the equipment is idle. What is the OEE of the equipment?
A call center employs 960 agents. Every month 60 employees leave the company and 60 new employees are hired. a. How long on average does an agent work for this call center?
What problems do you think might be associated with bringing customerstogether in the way that Boeing did?
What human capital management problems can arise when an organization does not acknowledge cultural differences at its global subsidiaries?
A common way of understanding the essentials of marketing is using the 4 Ps model- product, price, place and promotion.
Leaders must frequently address competing needs of work groups. Conflict can arise when groups vie for limited resources. Addressing the conflict is essential to leading.
1 what is the starting point in developing a capacity plan for a health care operation?bull determining the
Who should and should not serve on a board of directors? what about environmentalists or union leaders? Explain the relationship between corporate governance and social responsibility?
Discuss the differences between utilization and efficiency as measures of system performance. Which (if any) is the most useful measure for operations manager.
Which statement is most accurate about inherent risk, control risk and detection risk?
Develop a short structured situational interview and form for interviewing new students requesting enrollment to the university.
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