Allegiance insurance company sends a questionnaire

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Reference no: EM1373569

1. Allegiance Insurance Company sends a questionnaire to policyholders who have filed a claim. The questionnaire inquires these claimants whether they are satisfied with the way their claim was handled. Why does Allegiance Insurance do this?

2. Why might managers be more worried about controlling costs than total quality management initiatives?

Reference no: EM1373569

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