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a- As advances in technology make the self-registration of guests more easily achievable, some hotel companies have moved aggressively to implement such technologies. Those who have not done so, however, point out the diminished role personal service plays in such self-access systems. Share with your classmates your thoughts about whether the average business traveler prefers the speed of self-check-in or the human interaction of a front-desk agent? How about the average leisure traveler? How about yourself?
b- Increasingly, some hotels chains are outsourcing some or all of their housekeeping operations. Local community reaction to this approach has sometimes led to backlash or even boycotts of those hotels that choose to outsource housekeeping workers for the purpose of reducing wages and benefit costs. Share with your classmates what you see as advantages of taking such an outsourcing approach to room cleaning? What do you see as some potential disadvantages of taking such an approach? If you owned a hotel of 200 rooms or more would you outsource these services?
The Judy Gray Income Tax Service is analyzing its customer service operations during the month prior to the April filing deadline. On the basis of past data, it has been estimated that customers arrive according to a Poisson process with an average a..
Perform a SWOT analysis for Harley-Davidson. Based on the internal analyses of the SWOT analysis, assess the functional areas, resources, capabilities,
Which cost would be classified as an other expense in a food service operation featuring fried chicken?
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Two individuals are being sentenced for the exact same crime of burglary.
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Decentralization can be viewed as an extension of delegation. It extends to the lowest level of the organization.
What are success factors of Liquidation strategy? In other words, what will make this strategy effective?
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