Reference no: EM131057949

1. A group of employees in American Game Technology Inc., a manufacturer of gaming machines, got together to arrange a paper recycling drive in the office. Though they came from different departments, they shared a common belief in environmentalism, and often discussed issues related to environmental conservation. This is an example of _____.

scapegoating

informal organization

groupthink

work specialization

emotional contagion

Question 2. Which of the following chain-of-command systems was developed to address the need to combine specialization with management control?

Line organization

Line-and-staff organization

Agile organization

Formal organization

Informal organization

Question 3. In a furniture factory, one worker cuts the wood according to the design, another worker glues and screws the pieces together, and another worker stains and polishes the wood. This is an example of _____.

core competencies

decentralization

work specialization

chain of command

centralization

Question 4. The number of workers who report directly to a manager is called the manager's _____.

chain of command

functional structure

divisional structure

span of management

task force

Question 5. According to Frederick Herzberg's two-factor theory, which of the following factors acts as a motivator?

Favorable working conditions

Favorable company policies

Increase in pay

Job security

Responsibility

Question 6. Which of the following theorists developed the three-needs theory of motivation that highlights needs for power, affiliation, and achievement?

Douglas McGregor

Abraham Maslow

David McClelland

Frederick W. Taylor

Frederick Herzberg

Question 7. _____ connects an employee's efforts to the outcome he or she thinks will result from those efforts.

Maslow's hierarchy

Herzberg's two-factor theory

David McClelland's three needs theory

Expectancy theory

Equity theory

Question 8. _____ suggests that employee satisfaction depends on the perceived ratio of inputs to outputs.

Maslow's hierarchy

Herzberg's two-factor theory

David McClelland's three-needs theory

Expectancy theory

Equity theory

Question 9. The goal-setting theory of motivation suggests that _____.

setting goals is unrelated to motivation in most employees

setting goals is an effective way to motivate employees

managers, not employees, need to set goals

collaborative goal setting can undermine managerial authority

employees should set their own goals without input from managers

Question 10. The process of attracting appropriate applicants for an organization's jobs is known as _____.

delayering

recruiting

positioning

downsizing

onboarding

Question 11. Which of the following acts prohibits any form or testing that can be construed as a pre-employment medical examination?

The Taft-Hartley Act

The Landrum-Griffin Act

The Wagner Act

Americans with Disabilities Act

Fair Labor Standards Act

Question 12. The sequence of activities that takes the longest time from start to finish in a PERT diagram is called the _____ path.

external

lagging

minor

critical

buffered

Question 13. _____ refers to the creation of a unique good or service for each customer.

Mass production

Batch production

Customized production

Mass customization

Standard production

Question 14. _____ refers to the creation of identical goods or services in large quantities.

Mass customization

Batch-of-one production

Mass production

Customized production

Mass personalization

Question 15. Dell Computers allows customers to place orders online. The company produces major parts using bulk production and allows customers to personalize such features as software, color, memory size, and screen size. This type of manufacturing is an example of _____.

mass customization

mass production

customized production

mass manufacturing

batch-of-one production.