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A telephone customer service center wants to ensure that the majority of customer calls are answered within a reasonable amount of wait time. Based on customer feedback, the company has determined that this wait time is between 10 and 45 seconds. A large sample of data points collected revealed an average wait time of 31 seconds with a standard deviation of 4.5 seconds.Calculate the process capability index and advise if the process is at an acceptable level for an existing process (defend your answer).
At Rachel's hotel the CPOR is $40.00. Her Net ADR Yield averages 85% also her franchise fees average 5%. Elucidate what is Rachel's average minimum ADR sales point.
Discuss the role that Marketing Automation or Service Automation plays in the organization that you work (or one that you are familiar with) and your interactions with it - wh
Given the following information on a project develop early and late start budgets. Activity Predecessor Duration ES EF LS LF Budgeted Cost Actual Cost A -- 4 0 4 6 10 $10,000
The Pew Research Center claims that more than 55% of American adults regularly watch a network news broadcast. You decide to test this claim and ask a random sample of 425 Ame
Describe this problem by using a Markov chain and explain why it is a Markov chain? If the machine is in bad condition, it produces 60 tools per day. On the average, how many
Explain leader actions that foster teamwork. Explain the development of team leadership. Explain and compare the different leadership models used by each leader and explain if
What is an economic analysis of Tort Law? What are some of the assumption developed when analyzing the Tort Law? Give examples. What can be privately owned? 2. How are ownersh
What is the most frequent mistake you observe people making when they communicate in business settings? Think about how people talk to each other, or communicate in writing, w
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