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A fastfood joint offers a home delivery with a promise of 20 minute window for delivery. On a particular day there was considerable delay in delivery on account of heavy traffic in the city. Since several customers started calling the fastfood joint, the unit manager put the phone in automatic answering mode, which merely repeated "We are on our way to your place". Which of the following statements are true with respect to the service quality?
-The customers would not have been affected much by this behavior as they have been given a response
- The service quality will not be affected as the fastfood joint was not responsible for the delay
- The Manager has made use of the available technology and communicated appropriately to all the customers
-This is an example of how service quality will be also evaluated on the process and not just the outcome
Real time hires Terry to repair its irrigation system on site on a certain date for $7,500, but Terry does not show up as agreed. Realtime hires Jerry to do the job for $7,000. Realtime may recover from Terry:a. nothing. b. compensatory damages. c. c..
Eventually, the United States and Iran will have to sit down and negotiate the use of nuclear power. Discuss the issues that could be involved in such a negotiation. What cognitive mistakes might be made by negotiators in this case? How could these m..
Distinguish and briefly discuss the roles and value of intermediaries in e-marketplaces
Discuss the differences between utilization and efficiency as measures of system performance. Which (if any) is the most useful measure for an operations manager? Why?
To support your work, use your course and text readings and also use outside sources. As in all assignments, cite your sources in your work and provide references for the citations in APA format. Length of this paper should contain a minimum of 40..
She asks to see Mary, a senior marketing manager. She waits 10 minutes before being invited into her office. After a heated discussion, she leaves 40 minutes later with Mary agreeing to talk to her people about what was promised and what was not p..
There are different tools of Total Quality Management (TQM) that are used in manufacturing and service improvement initiatives: check sheets, scatter diagrams, cause-and-effect diagrams, pareto charts, flow charts, histograms, and statistical process..
Discuss the advantages and disadvantages of long-term contracts. Do you think the advantages outweigh the disadvantages, or vice-versa? Why, and under what circumstances? Provide reference(s) if applicable
Discuss why the measures identified are the best for use in your evaluation, Support your choices with substantiation from sources outside of the required course readings
In your own words, what do you think acquisition management is and what are your impressions on how it is done in the DoD?
Analyze at least two instructional strategies that could be used when developing cross-cultural training for an organization, with the focus addressing the various parts of the training design model presented throughout the textbook.
When training managers, is it better to emphasize theory or experience? Why? What is the best mix of theory and practice?
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