Cancellation & Refund Policy
Merchant business' return and cancellation policy must be made available to customers on website and they have to agree to its terms during the order process. Customers have to click on an "Accept" or "Agree" for return and cancellation button before submitting their payment information. Then, once the order has been submitted, policy can be sent to customers with the order confirmation email.
Experts Mind believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
Under this policy:
• Cancellations will be considered only if the request is made within 2 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• There is no cancellation of orders placed under the Same Day Delivery category.
• No cancellations are entertained for those products that the Experts Mind marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
When you buy our services, your purchase is covered by our 20-day money-back guarantee. If you are, for any reason, not received your purchase, late delivery (only you notified before that no need of purchase after due date), then you can communicate with customer support team for refund. We serve quality of services that we use ourselves every day and have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our services with this special guarantee. To request a refund, simply contact us with your service details within tweenty (20) days of your purchase. Please include your order number (sent to you via email after ordering TicketID) and tell us proof and proper reason why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full.
Request for refund is accepted for below reason only
• No service delivered.
• No service delivered in due date (Customer can claim refund only, if he/she notifies through email before delivery of solution that it does not have means anymore).
• Your purchase does not meet your requirements. (For missing partial requirements, you can ask for revision, support team will provide you quick support for revised work. But refund won’t be considered.)
• Refund can’t be proceed without proper proof and reason, The customer who have an issue in purchase, must write an email with proper proof of bad service or worst service issues.
• Partial refund request is proceed if somewhere missed some requirements. (It will be fixed by management team with reviewed by your original problems.)
Request for refund can’t accepted for below reason
• Refund can’t be considered if you change your original requirements that were mentioned at the time of purchase.
• An email formally asks for refund won’t be considered. You should have a proper proof that purchase does not meet your requirements. You will be asked for documents of proof.
• Lengthy writing service purchase – refund can’t be considered after full service delivery. If you have an issue in purchase then you can ask for revision. Those are time consuming task and if you have plagiarism issue then quick support will be provided for revision.
• In follow-up of revision and long communication through email support, refund won’t be considered. It states that you agreed with purchase and you are going to follow-up for some revision and our expert was giving you time and support for providing your best needs.
• Without communicating about refund issues, Refund request can’t be proceed. (No refund will be allowed if you do not state the reason behind it.)
• Once you confirm your order for products, having delivery time more than 2 days, you can’t cancel your order after 2 hours time. There is no cancellation/refund of orders placed under the Same Day Delivery category.
• We do not consider any individual grading system. We believe customer's satisfaction and quality working as per client's requirements. The reund request only be proceed if you state problems in working solution provided by our expert. You will be answered within quick time.